Eric Wilkinson
Tonawanda,NY
Summary
Proficient in managing sales operations and enhancing customer experiences. Strong background in team coaching and performance evaluation, dedicated to driving sales growth and maintaining high service standards.
Dynamic sales leader with a proven track record in driving team performance and achieving sales targets. Expertise in customer engagement and effective communication enhances overall customer experience.
Results-oriented professional skilled in leading sales teams to exceed targets while fostering a collaborative environment. Known for adaptability and strong analytical skills, contributing to improved product offerings and heightened customer satisfaction.
Motivated musician with over 10 years of drumming experience and a strong background in live performance. Performed for four years in a high school jazz band and participated in a college rock ensemble, including end-of-year showcases and a professional live performance at Duende at Silo City. Experienced with digital audio workstations including FL Studio, GarageBand, and Pro Tools, with a solid foundation in both performance and music production. Eager to contribute musical skills, collaboration, and technical knowledge in a professional internship setting.
Overview
6
6
years of professional experience
Work History
Sales Lead Manager
Express Clothing
02.2025 - Current
- Led team to achieve daily sales targets through effective training and motivation strategies.
- Analyzed customer feedback to enhance product offerings and improve overall shopping experience.
- Collaborated with merchandising team to optimize inventory levels and maintain store presentation standards.
- Implemented promotional campaigns, driving increased foot traffic and engagement in-store events.
- Provided coaching and support to team members, fostering a collaborative work environment.
- Conducted regular performance evaluations to identify areas for improvement and recognize top performers.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
Keyholder Manager
5 Wits
08.2021 - 01.2025
- Managed daily operations, ensuring smooth customer experiences and high service standards.
- Trained and mentored staff on operational procedures and customer engagement strategies.
- Resolved guest inquiries and issues promptly, maintaining high satisfaction rates.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
Sales Associate
Tillys Retail Company , Del Mar Highlands Town Center
07.2020 - 08.2021
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Processed transactions efficiently, ensuring customer satisfaction during checkout.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Utilized point-of-sale systems to manage sales data and track performance metrics.
Self Checkout Cashier
Walmart
09.2019 - 06.2020
- Operated self-checkout systems to facilitate swift customer transactions.
- Assisted customers with scanning items and resolving checkout issues.
- Maintained cleanliness and organization of checkout area for optimal operations.
- Monitored and restocked supplies at self-checkout stations as needed.
- Implemented efficient practices that improved overall checkout flow and customer satisfaction.
Education
Bachelor of Arts - Music Industry
Villa Maria College
Buffalo, NY05-2027
Skills
- Customer follow-up
- Verbal and written communication
- Sales team oversight
- Sales presentations
- Music production software
- Music theory
- Live performance
- Drumming
- Music composition
- Digital audio workstations
- Virtual instruments
Timeline
Sales Lead Manager
Express Clothing
02.2025 - Current
Keyholder Manager
5 Wits
08.2021 - 01.2025
Sales Associate
Tillys Retail Company , Del Mar Highlands Town Center
07.2020 - 08.2021
Self Checkout Cashier
Walmart
09.2019 - 06.2020
Bachelor of Arts - Music Industry
Villa Maria College