Eric Williams
Ellijay,GA
Summary
Upscale dining server with strong fine dining experience, polished guest service, wine knowledge, and a track record of creating memorable dining experiences that drive repeat business.
Overview
29
29
years of professional experience
Work History
Server
The Black Sheep Restaurant
Blue Ridge, GA
03.2020 - 05.2026
- Achieved highest positive guest reviews on Resy over six years by leveraging strong menu knowledge and consistently providing excellent service.
- Delivered polished fine dining service in high-volume restaurant, ensuring exceptional guest experience through professional wine service and attentive care.
- Managed multiple tables while ensuring timely food and drink delivery.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on restaurant procedures and service standards.
Store Manager
GameStop
Ellijay, GA
11.2009 - 01.2020
- Managed store operations, inventory, and merchandising while supervising and training five employees to enhance customer service.
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking procedures effectively.
- Trained and mentored staff on customer service and product knowledge.
- Cultivated leadership and communication skills to improve customer service experiences.
Waiter and Bartender
Agatha's A Taste of Mystery
Atlanta, GA
02.1997 - 03.2003
- Delivered fine dining and bar service in reservation-only restaurant, enhancing large group experiences.
- Managed multiple tables efficiently during busy service hours.
- Coordinated setup and pacing for multi-course service during live performances, ensuring polished guest service.
- Provided exceptional customer service in a themed dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
Bachelor of Arts - Graphic Design
Atlanta College of Art
07-2000
Skills
- Fine Dining Service
- Wine Service
- Menu Knowledge
- Table Service Etiquette
- Upselling
- High-Volume Service
- Guest Relations
- Team Collaboration
Timeline
Server
The Black Sheep Restaurant
03.2020 - 05.2026
Store Manager
GameStop
11.2009 - 01.2020
Waiter and Bartender
Agatha's A Taste of Mystery
02.1997 - 03.2003
Bachelor of Arts - Graphic Design
Atlanta College of Art