Eric W. Pritchard
Summary
Dynamic sales and business development professional with a proven track record of achieving multimillion-dollar revenue growth and expanding market share in the heavy equipment sector. Demonstrated expertise in cultivating strategic client relationships, leading successful contract negotiations, and driving operational excellence to deliver measurable business results.
Overview
19
19
years of professional experience
Work History
Senior Strategic Account Manager
Hoskins Equipment, LLC
Phoenix
04.2025 - Current
- Developed strategic account plans to align with client objectives.
- Cultivated key client relationships to establish lasting partnerships.
- Coordinated cross-functional teams to deliver seamless service aligned with client expectations.
- Presented product solutions tailored to client needs and goals.
- Facilitated contract negotiations to secure favorable terms for clients.
- Tracked account performance metrics to identify opportunities for continuous improvement.
- Trained junior account managers on best practices and client engagement strategies.
Territory Sales and Rental Manager
H&E Equipment Services
11.2018 - 04.2025
- Engage in contract negotiations to meet business objectives while exceeding client expectations
- Generate written rental/sales estimates using a variety of customer relationship management platforms
- Business to business cold call sales techniques to expand business and meet company sales metrics
- Generate and qualify/sustain new and existing client relationships
- Offered technical support for product inquiries and failure analysis..
- Assisted customers in navigating product features and functionalities.
- Conducted training sessions for new staff on product knowledge and support tools.
- Analyzed customer feedback to identify trends and improve service delivery.
Product Support Specialist
H&E Equipment
Phoenix
11.2015 - 11.2018
- Provided technical support for product inquiries and troubleshooting issues.
- Assisted customers in navigating product features and functionalities.
- Collaborated with cross-functional teams to resolve customer concerns efficiently.
- Documented customer interactions and solutions in the support database.
- Conducted training sessions for new staff on product knowledge and support tools.
- Provided timely feedback to management regarding customer service issues.
- Performed root cause analysis on complex technical problems reported by customers.
- Led analytics, communication and organizational tasks to oversee product support and interface with customers.
Corporate Parts Director
Road Machinery, LLC
11.2011 - 11.2015
- Lead Corporate Parts Inventory group (Team of 15 Employees)
- Responsible for overseeing Component Rebuild Facility
- Monitor and approve employee hours, time off requests and reconcile disputes associated with scheduling conflicts
- Implemented processes and procedures resulting in service percentage increase of 7% within 6 months
- Responsible for monthly financial reporting to shareholder board members
- Weekly team building meetings to increase communication, promote team morale and outline clarity of the corporate business model
- Strategic planning to improve customer satisfaction and improve shareholder trust
- Responsible for bi-annual branch store audits and reporting to ensure level of consistency throughout all 17 remote locations
- Annual review of company policies and procedures to determine redirection of business illustration if needed
- Concentration on Key Performance Indicators to strategize modes of enrichment
Parts Inventory Control Manager
Empire Southwest, LLC
Mesa
01.2008 - 11.2011
- Daily monitoring companywide parts inventory/stock order
- Ordering/procurement of daily stock company wide ($300,000-$600,000)
- Monitor specialty products (paint, coolant, batteries, oil)
- Assist with parts ordering procedures and operations
- Daily communication with Caterpillar vendors, parts expeditors, and parts sales team to ensure client satisfaction
- Maintain daily backorders for Caterpillar products
- Assisted management in development of processes and internal systems improvement
- Experience in assisting with procedures used to increase revenue and maintain operational and financial objectives
- Provide training for the Inventory Control Manager including monthly account reconciliation, report/query extracts and primary DBS functions.
- Perform/Oversee annual Caterpillar parts and stock return.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ05-2008
Six Sigma Black Belt Certification - Six Sigma Lean Training
Six Sigma Black Belt
Chicago, IL01-2010
Microsoft Office Suite Certification - Outlook, Excel, Word, PowerPoint
12-2016
Skills
- Executive Sales & Operational Leadership
- Client Account Growth & Development
- Exponential Revenue Growth
- Contract Negotiation
- Inventory & Asset Management
Career Highlights
- Top Business Growth Award Recipient, 2020-2024
- 5M+ Annual Revenue Generation
- YOY Revenue Growth, 2.5M+ annually
- CRM Super User
- Six Sigma Black Belt, Lean, 5S Certification
Timeline
Senior Strategic Account Manager
Hoskins Equipment, LLC
04.2025 - Current
Territory Sales and Rental Manager
H&E Equipment Services
11.2018 - 04.2025
Product Support Specialist
H&E Equipment
11.2015 - 11.2018
Corporate Parts Director
Road Machinery, LLC
11.2011 - 11.2015
Parts Inventory Control Manager
Empire Southwest, LLC
01.2008 - 11.2011
Bachelor of Science -
Arizona State University
Six Sigma Black Belt Certification - Six Sigma Lean Training
Six Sigma Black Belt