Eric Ziker
Plymouth Meeting,Pennsylvania
Summary
Energetic manager with experience promoting and upselling products. Committed to increasing sales and exceeding goals by delivering excellent customer service. Talkative Counter Manager with vast knowledge of the retail world and in particular the cosmetics industry, especially in fast paced environments. Background developing and training team members and coaching team to increase individual sales. Committed to displaying clean and organized selling environment and maintaining clientele base through follow-up communication.
Overview
13
13
years of professional experience
Work History
La Mer Counter Manager
Bloomingdale's
King of Prussia, PA
10.2021 - Current
- Operate cash register to accurately complete customer financial transactions.
- Organize events and created eye-catching product displays to attract customers to La Mer counter.
- Sell merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Recommend, select, and help locate or obtain specific merchandise based on customer needs and desires.
- Perform all stock keeping processes and assisted in replenishing all items as per company policy.
- Budget audited and balanced cash handlings to secure cash drawer.
- Endorse products by making recommendations and promoting specials, increasing overall sales by 220% over LY.
- Prepare and implement effective calendar for product line on monthly basis and managed all promotions.
- Facilitate strategies to present and sell merchandise through regular product demonstrations.
- Implement daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintain focus during busy times and designate specific times for tasking to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examine incoming inventory, merchandised shelves and prevented shrinkage.
- Research issues to obtain appropriate answers to customer inquiries.
- Promote business' development by building and maintaining relationships with new and existing clients.
Key Holder
MORPHE
Cherry Hill, NJ
10.2019 - 10.2021
- Fulfill role as Manager on Duty; responsible for operational task follow through including opening, closing, banking, security, managing down time, maintaining cleanliness standards and ensuring customer service standards are met and prioritized on the sales floor
- Create a positive collaborative work environment and provide excellent service to exceed personal and store financial goals
- Maintain the highest customer retention rate on the team and routinely generate the largest number of sales
- Only management level employee with multiple positive Google reveiws
- Consistently elevate own artistry skills and educate the team to improve their skills
- Frequently coach beauty artists to help develop their selling skills
- Develop knowledge of industry trends to share with the team to provide best service possible
- Connect with employees, customers and influencers to create a dynamic, inviting and entertaining in-store experience
- Offer full service experience and/or simple service depending on customers’ needs
- Support events, promotions and launches to deliver the intended experience for customers
- Assist in the implementation of visual displays, merchandising and marketing standards
- Train beauty artists on POS system in addition to other operational tasks.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Guest Services Coordinator / Key Holder
HAND & STONE MASSAGE & FACIAL SPA
Philadelphia, PA
03.2018 - 09.2019
- Provide excellent customer service to members and guests
- Answer phones, book appointments and sell memberships, gift cards and upgrades
- Responsible for opening spa
- Welcome and greet customers with a positive and energetic attitude
- Proficient in Millennium Software
- Maintain a professional and clean work environment and appearance
- Oversee stock/inventory of spa products
- Promote health and wellness benefits of massage therapy.
Sales Associate / Makeup Artist / Color Consultant / Beauty Advisor
SEPHORA
Philadelphia, PA
11.2017 - 01.2018
- Greet customers and assess their individual needs
- Provide excellent product knowledge
- Promote and suggest new products to increase sales
- Educate customers on how to apply products
- Provide exceptional customer service in an enthusiastic manner.
Personal Stylist / Sales Associate
CENTURY 21 DEPARTMENT STORE
Philadelphia, PA
10.2014 - 10.2017
- Meet and exceed sales goals established by management
- Drive sales, motivate others and focus on developing personal clientele with concentration in women’s and men’s Euro departments including accessories
- Build lasting relationships with customers by following up on purchases, suggesting new merchandise and inviting them to upcoming events
- Coordinate biannual European designer trunk show featuring exclusive one-of-a kind, high end runway pieces; assist in merchandising and set up; promote using social media and networking resources; consistantly exceed personal sales goals during this highly successful event
- Greet customers in a timely, professional and engaging manner
- Maintain a high level of store standards in visual merchandising, cleanliness and operations
- Positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
- Knowledgeable and enthusiastic about fashion
- Inspire sales team by utilizing current trends.
Sales Associate / MAC Certified Makeup Artist / Beauty Advisor
NORDSTROM
Cherry Hill, NJ
03.2014 - 10.2014
- Generate sales and meet or exceed daily goals
- Establish and maintain client relationships
- Greet and engage customers
- Provide excellent product knowledge and customer service
- Intersell with other counters
- Counter maintenance and merchandising
FREELANCE MAKEUP ARTIST
Philadelphia, PA
04.2012 - 03.2014
Assistant to Senior Stylist
LA VITA BELLA SALON AND SPA
East Norriton, PA
07.2011 - 05.2012
- Prepare clients for service and assist in client check-out
- Attend to client needs
- Maintain area for stylist keeping it clean and organized
- Formulate and apply hair color
Sales Associate
SEPHORA
Philadelphia, PA
10.2009 - 05.2011
- Set and achieve weekly sales goals
- Develop customer relationships
- Offer customers excellent service
- Organize and maintain stock
- Support team members
- Implement and assist with special events
- Makeup application
Salon Assistant
OGGI SALON
Philadelphia, PA
08.2008 - 09.2009
- Assist various stylists as needed
- Shampoo and blow dry hair
Education
FASHION DESIGN / PHOTOGRAPHY
Columbia College
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Jean Madeline Aveda Institute
2008
High School Diploma -
Plymouth Whitemarsh High School
Plymouth Meeting, PA06.2006
Skills
- Flexible Work Schedule
- Computer Proficiency
- Store Layouts
- Shipment Processing
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Delegation and Supervision
- Customer Inquiries
- Customer Loyalty
- Handling Complaints and Inquiries
- Health and Safety Procedures
- Guest Experiences
Timeline
La Mer Counter Manager
Bloomingdale's
10.2021 - Current
Key Holder
MORPHE
10.2019 - 10.2021
Guest Services Coordinator / Key Holder
HAND & STONE MASSAGE & FACIAL SPA
03.2018 - 09.2019
Sales Associate / Makeup Artist / Color Consultant / Beauty Advisor
SEPHORA
11.2017 - 01.2018
Personal Stylist / Sales Associate
CENTURY 21 DEPARTMENT STORE
10.2014 - 10.2017
Sales Associate / MAC Certified Makeup Artist / Beauty Advisor
NORDSTROM
03.2014 - 10.2014
FREELANCE MAKEUP ARTIST
04.2012 - 03.2014
Assistant to Senior Stylist
LA VITA BELLA SALON AND SPA
07.2011 - 05.2012
Sales Associate
SEPHORA
10.2009 - 05.2011
Salon Assistant
OGGI SALON
08.2008 - 09.2009
FASHION DESIGN / PHOTOGRAPHY
Columbia College
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Jean Madeline Aveda Institute
High School Diploma -
Plymouth Whitemarsh High School
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