Erica Adams
Hemingway,SC
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Crown Reef Beach Resort and Waterpark
Myrtle Beach, SC
05.2012 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Some College (No Degree) - Psychobiology101
Grand Canyon University
Phoenix, AZSkills
- Hospitality services
- Telephone Etiquette
- Email and telephone decorum
- Verbal and written communication
- Customer Service
- Filing
Accomplishments
- Heart Of Hospitality
- Autism Training
Timeline
Front Desk Receptionist
Crown Reef Beach Resort and Waterpark
05.2012 - Current
Some College (No Degree) - Psychobiology101
Grand Canyon University
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