Erica Aguilar

Big Stone Gap,VA

Summary

Dynamic professional with extensive experience in customer service and employee training at Fishtales. Proven ability to build strong relationships and effectively manage staff schedules. Expertise in deep cleaning and housekeeping ensures high standards of cleanliness and client satisfaction. I'm currently in the middle of completing my clinicals for the CNA ballad program. I actually realized the love I have for residents while working in housekeeping, which is what made me pursue the program. Although I don't have direct experience, I have an interest in learning and a true love for helping people in whatever way is needed.

Overview

years of professional experience

Certification

Work History

Housekeeper

Heritage Hall Nursing Home

Big Stone City, VA

10.2024 - 12.2024

Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Interacted pleasantly with clients and guests when performing daily duties.

General Manager

Fishtales

Norton , VA

11.2021 - 10.2024

Supervised employees through planning, assignments, and direction.
Built and maintained loyal, long-term customer relationships through effective account management.
Trained employees on duties, policies and procedures.
Prepared staff work schedules and assigned team members to specific duties.

Education

High School Diploma -

Union High School

Big Stone Gap, VA

05-2021

Skills

Customer service
Employee training
Time management
Effective communication
Problem solving

Relationship building
Housekeeping
Room preparation
Scheduling staff
Deep cleaning expertise