Erica Amaya

• Handled everyday requests through email, internal systems, and phone
• Facilitated the onboarding of new clients across U.S. and Canada.
• Conducted OFAC screenings for entities and individuals.
• Navigated Secretary of State platforms to ensure active business registrations in multiple regions, including the U.S., Canada, the EU, and the UK.
• Collaborated with team members to tackle quarterly projects.
• Supported procedure creation and task delegation for the team.
• Executed existing client account reviews to ensure clients maintain adherence to company policies.
• Executed Derivatives Trading Reporting for forwards in the following regions: CFTC, ASIC, EMIR, and MIFIR.

• Handled inbound phone calls for existing and new accounts on a daily basis.
• Followed established client verification protocols.
• Assisted existing and new clients in navigating the online platform and mobile app.
• Requested necessary updates and corrections on submitted forms with professionalism.
• Recommended financial advising for those who qualify.
• Developed an understanding of equity compensation structures, such as Restricted Stock Units, Employee Stock Purchase Plans, and stock options.
• Initiated and/or provided information on various money movement methods, including ACH, wires, and checks.

• Handled requests and communication through email on a daily basis.
• Reviewed mobile check deposits for deposits into various entities, including personal accounts, trusts, and businesses.
• Reviewing client documentation on file and/or requesting needed documentation to complete specific requests, such as setting up the following: bill pay, ACH, direct deposit, debit card, etc.
• Processing declined debit card transactions. Determining client reach-out or transaction approval based on account information, history, etc.
• Analyzed client account activity to identify potential fraud.

• Supported the merger project between Ameris and Fidelity Bank.
• Handled inbound phone calls for existing clients during this change in the online platform and mobile application.
• Assisted business account holders with basic treasury management services, such as Remote Business Deposit, NACHA, tokens, and online banking.
• Guided customers through the new online interface and mobile application.
• Performed basic troubleshooting to help customers log in to their new online platform.
• Worked closely with management and VPs of Ameris Bank to help develop call flows.
• Adapted to change quickly and efficiently as unforeseen issues and/or problems came up.

• Handled inbound phone calls for existing and new accounts on a daily basis.
• Delivered professional communication in both written and verbal forms.
• Provided support for the following types of accounts: Money Market, Certificates of Deposit, Cash Back Debit Cards, and Online Savings services.
• Implemented customer data protection and verification methods.
• Assisted customers in navigating online services, the mobile app, and new customer registration.
• Ability to multitask on multiple computer systems.
• Attention to account detail and documentation.
• Ensured adherence to established policies and procedures.
• Elite Leader Award.
• Top Climber in Company Metrics.

Discover Credit Card

• Processed credit card applications via telephone.
• Delivered legal disclosure verbatim.
• Delivered details on credit card promotions, features, and rewards.
• Acquired understanding of various credit determin

• Processed financial services across diverse accounts, including loans and credit products.
• Processed SARs and CTRs.
• Process fraud disputes.
• Ensured accuracy in reviewing account details and customer verification processes.
• Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
• Reconciled cash and checks against computer records at end of shift.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Provided recommendations on services and products offered, such as Financial Advising, Retirement Accounts, and Savings.
• Top in Sales and Product Recommendations.