Summary
Overview
Work History
Skills
Timeline
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ERICA AMAYA

Lake Forest,CA

Summary

Through my diverse work experiences I have gained an array of skills. From utilizing Microsoft Office, Excel to sales and customer service. I am an energetic, trustworthy and ambitious individual who can exceed in any position. Office Suite Account management Microsoft Word Customer Service Sales Hospitality and accommodation

Overview

5
5
years of professional experience

Work History

Loan Customer Service Representative

08.2021 - 06.2022
  • Supported customers throughout application and closing processes.
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.

Hostess

Alex's Bartending
01.2017 - 12.2021
  • Assisted the boss with hosting private and public events
  • Delivered orderly and functional dining services resulting in positive guest feedback and reviews
  • Recommended current beers, drink promotions and limited time cocktails to upsell beverage orders.

Adminstrative Assistant

Pathway Homes
02.2018 - 03.2020
  • Managed all incoming and outgoing mail, packages, and faxes.
  • Managed clerical tasks for 4 room and boards, and one board and care facility.
  • Directed and conducted recruitment, hiring, and training of personnel.
  • Evaluated and monitored patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Team Lead

ACT
05.2017 - 03.2018
  • Assisted consumers with finding funds and identifying appropriate vehicles of payment.
  • Controlled turnover by implementing employee-focused initiatives, directly increasing job satisfaction and team morale
  • Elevated team performance with expert training and mentoring of new associates.

Skills

  • Office Suite
  • Microsoft Word
  • Excel
  • Account Management
  • Sales
  • Hospitality and accommodation
  • Customer Service
  • Planning and Coordination

Timeline

Loan Customer Service Representative

08.2021 - 06.2022

Adminstrative Assistant

Pathway Homes
02.2018 - 03.2020

Team Lead

ACT
05.2017 - 03.2018

Hostess

Alex's Bartending
01.2017 - 12.2021

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ERICA AMAYA