Erica Armstrong
Casa Grande,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Armstrong Roofing
Arturo Perez
Casa Grande, AZ
08.2022 - Current
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Safely used all tools and equipment to prevent worksite injuries.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
- installed whirly birds, replaced pipe jacks.
Banquet Supervisor
Francisco Grande Hotel & Golf Resort
Casa Grande, AZ
10.2021 - 08.2022
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Maintained clean, safe working environment for staff.
Peer Support Specialist
Transitional Living Center Recovery
Casa Grande, AZ
08.2021 - 09.2021
- Recorded input on client information into the computer
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Cook
Francisco Grande Hotel & Golf Resort
Casa Grande, AZ
05.2021 - 09.2021
- prepared meals for for students and banquets.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Transitioned between breakfast and lunch service.
Hmemaker
Self Employed
Casa Grande, AZ
05.2020 - 01.2021
Forklift Operator/Warehouse Associate
Applegate Insulation
Casa Grande, AZ
04.2019 - 05.2020
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Product Tester
Applegate Insulation
Casa Grande, AZ
04.2019 - 05.2020
- Tested products or subassemblies for functionality or quality.
Homemaker
Self-employed
Casa Grande, AZ
01.2017 - 01.2019
Driver
On Time Medical Transportation
Phoenix, AZ
02.2016 - 12.2016
- Picked up client(s) from scheduled pick up and drove him/her to their appointment.
Palletizer Operator
HICKMAN'S FAMILY FARMS
Tonopah, AZ
07.2015 - 02.2016
- Programmed palletizer to a lane to fill/finish orders
Packer
HICKMAN'S FAMILY FARMS
Buckeye, AZ
07.2013 - 06.2015
- Completed daily packaging cartons of eggs into a box for order.
Education
G.E.D -
Arizona State
Arizona02.2013
Skills
- Kitchen Staff Supervision
- Performance Improvement
- Monitoring Food Preparation
- Effective Listening
- Customer Satisfaction
- Culinary Experience
- Pallet Disassembly and Assembly
- Teamwork and Collaboration
- Material Handling
- Loading and Unloading
- Order Packing and Shipping
Food Handlers Card
AZ-2144850
Issued 7/2021 Exp. 7/2024
Timeline
Armstrong Roofing
Arturo Perez
08.2022 - Current
Banquet Supervisor
Francisco Grande Hotel & Golf Resort
10.2021 - 08.2022
Peer Support Specialist
Transitional Living Center Recovery
08.2021 - 09.2021
Cook
Francisco Grande Hotel & Golf Resort
05.2021 - 09.2021
Hmemaker
Self Employed
05.2020 - 01.2021
Forklift Operator/Warehouse Associate
Applegate Insulation
04.2019 - 05.2020
Product Tester
Applegate Insulation
04.2019 - 05.2020
Homemaker
Self-employed
01.2017 - 01.2019
Driver
On Time Medical Transportation
02.2016 - 12.2016
Palletizer Operator
HICKMAN'S FAMILY FARMS
07.2015 - 02.2016
Packer
HICKMAN'S FAMILY FARMS
07.2013 - 06.2015
G.E.D -
Arizona State
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