Erica Armstrong
West Monroe,LA
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
5
5
years of professional experience
Work History
Teller
Ouachita Valley Federal Credit Union
West Monroe , LA
09.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Followed up on requests from customers in a timely manner.
- Built and maintained client relationships through quality, personalized interactions.
Customer Service Representative/ Cashier
Sam's Club
Monroe, LA
09.2020 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
EKG/Phlebotomy -
Unitech Training Academy
West Monroe, LA05-2019
Associate of Science - HealthCare Management
University of Louisiana At Monroe
Monroe, LASkills
- Regulatory Compliance
- Reliable
- Approachable
- Strong Work Ethic
- Cash counting
- Friendly
Timeline
Teller
Ouachita Valley Federal Credit Union
09.2023 - Current
Customer Service Representative/ Cashier
Sam's Club
09.2020 - 09.2023
EKG/Phlebotomy -
Unitech Training Academy
Associate of Science - HealthCare Management
University of Louisiana At Monroe