Erica Arvizu-Herold
Olathe,KS
Summary
Kansas State-licensed cosmetologist bringing in over 20 years of retail and salon industry experience and expertise. Highly dependable, top notch customer service, and strong leadership capabilities with a focus on developing and maintaining a harmonious culture within the workplace, and creating lasting client and vendor relationships to foster the growth of a profitable and reputable business.
Overview
17
17
years of professional experience
Work History
Cosmetologist
HairSlingers North
Topeka, KS
04.2022 - Current
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Collaborated with other professionals in the beauty industry.
- Engaged with customers by providing friendly conversation during services.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Responded to customer inquiries by phone, email and in person.
Salon Manager
Great Clips
Topeka, KS
11.2018 - 04.2022
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Resolved guest complaints.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Supervised banking procedures, cash flow and accounting processes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Modernized company structure and policies to meet changing market demands.
Salon Owner, Manager, Stylist
Shear Genius Salon
Topeka, Ks
04.2012 - 07.2018
- Oversaw daily salon operations and performed general salon tasks.
- Ordered beauty products and beauty equipment and maintained inventory.
- Promoted services and products
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
- Recruited and hired qualified candidates to fill open positions.
- Collected payment from customers and scheduled next appointments.
- Greeted each client and asked questions to determine fashion needs.
- Boosted sales by developing marketing promotions to strengthen outreach.
- Kept detailed records of client payments to maintain 100% accuracy in daily finances.
- Applied artificial nails or gel-based color to finger- and toenails.
Stylist
Trade Secret Hair Salon
Topeka, Ks
05.2011 - 02.2012
- Kept work area clean and neat to stay productive.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Colored, cut and installed extensions according to style photos and client specifications.
- Applied makeup to achieve desired day-to-day and special event looks.
- Cut and styled natural, artificial, colored or textured hair.
- Scheduled appointments for customers using internal software system.
Stylist
Great Clips
Manhattan, Ks
02.2008 - 02.2010
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Greeted each client and asked questions to determine fashion needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Education
Community College of Cosmetology
10.2003
Rossville High School
01.1999
Skills
- Team Leadership and development
- Inventory control
- Policy developement
- Sound judgement
- Training Staff
- Client Satisfaction
- Male and Female Clients
- Vendor Relations
- Service-minded
- Excellent Communication skills
- Exceptional customer service
- Cleanliness and Sanitation
- Social Media Marketing
- Organizing and Preparing Meetings
- Employee Training
Timeline
Cosmetologist
HairSlingers North
04.2022 - Current
Salon Manager
Great Clips
11.2018 - 04.2022
Salon Owner, Manager, Stylist
Shear Genius Salon
04.2012 - 07.2018
Stylist
Trade Secret Hair Salon
05.2011 - 02.2012
Stylist
Great Clips
02.2008 - 02.2010
Community College of Cosmetology
Rossville High School