Erica Bailey
Fontana,CA
Summary
Dynamic and results-oriented professional with extensive experience at Rock Honda, adept in customer relations and administrative support. Excelled in organization and time management, significantly enhancing client satisfaction and operational efficiency. Demonstrated proficiency in data entry and multi-line telephone operation, ensuring seamless communication and workflow.
Overview
7
7
years of professional experience
Work History
Receptionist
Rock Honda
04.2021 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Driveway Dealer Certified Valet
Rock Honda
04.2021 - 05.2024
- Transport vehicles purchased through driveway directly to customer's home
- Assisted in ensuring all necessary paperwork is completed and signed by customer.
- Demonstrated use of all features inside and outside of vehicle.
- Detailed vehicles in preparation for delivery.
- Managed vehicle inventory and kept an organized list.
Product Delivery Specialist
Rock Honda
04.2021 - 05.2024
- Answered customer' questions regarding products and resolved issues with order accuracy and functionality.
- Demonstrated use of all features inside and outside of vehicle.
- Assisted in preparation of all necessary paperwork for delivery.
- Followed up with customers after delivery to ensure satisfaction and to receive feedback via email, phone, and text.
Cashier
Panda Express
12.2016 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new team members in cash register operation, stock procedures, and customer service.
Education
High School Diploma -
Summit High School
Fontana, CA05-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer/Client relations
- Administrative support
- Multi-line telephone operation
- Professional demeanor
- Spreadsheet tracking
Timeline
Receptionist
Rock Honda
04.2021 - 05.2024
Driveway Dealer Certified Valet
Rock Honda
04.2021 - 05.2024
Product Delivery Specialist
Rock Honda
04.2021 - 05.2024
Cashier
Panda Express
12.2016 - 04.2021
High School Diploma -
Summit High School
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