Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Erica Baker
Open To Work

Erica Baker

Florence,AL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Crew MemberReceptionistWaitressCustomer Service RepresentativePersonal Shopper

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: Florence, AL, USFlorence, AL
Open to relocation: No

Salary Range

$15/hr - $1000/hr

Important To Me

Healthcare benefits

Summary

Dynamic professional with a proven track record in customer service and team leadership at Trowbridge’s. Skilled in money handling and problem-solving, I excel in enhancing operational efficiency and fostering positive customer relations. Committed to maintaining high standards, I effectively support team goals and ensure a welcoming environment for all.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager

Trowbridge’s
05.2022 - 2025
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Supported team members in achieving operational goals through effective communication and collaboration.
  • Contributed to inventory management processes by tracking stock levels and reporting discrepancies.
  • Maintained cleanliness and organization of work areas to promote a safe environment for staff and customers.
  • Participated in training sessions to enhance knowledge of products and services offered by the employer.

Crew Member

Shell Gas Station
04.2019 - 05.2022
  • Provided exceptional customer service by assisting customers with fuel purchases and convenience store items.
  • Maintained cleanliness and organization of work areas to ensure a safe environment for staff and customers.
  • Operated point-of-sale systems efficiently, processing transactions accurately and handling cash responsibly.
  • Stocked shelves and merchandise displays, ensuring products were readily available and properly labeled.
  • Collaborated with team members to achieve daily operational goals and enhance workflow efficiency.

Receptionist

The Lovelady Center
01.2016 - 03.2019
  • Greeted and assisted visitors, providing information about services and programs offered.
  • Managed multi-line phone system, ensuring prompt and courteous responses to inquiries.
  • Scheduled appointments and maintained organized calendar for staff meetings and events.
  • Processed incoming mail and packages, distributing them to appropriate departments efficiently.
  • Maintained cleanliness and organization of reception area, creating welcoming environment for guests.

Waitress

Cracker Barrel
09.2005 - 12.2015
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
  • Assisted in training new team members on menu knowledge and service standards.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.

Carhop

Sonic
06.2003 - 07.2005
  • Delivered high-quality food and beverage orders to customers in a timely manner.
  • Maintained cleanliness and organization of service areas to enhance customer experience.
  • Operated point-of-sale system efficiently for accurate order processing.
  • Collaborated with kitchen staff to ensure prompt preparation and delivery of menu items.
  • Assisted in training new team members on operational procedures and customer service standards.

Education

High School Diploma -

Russellville High School
Russellville, Al

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Time management

Certification

Servsafe certified

Timeline

Assistant Manager

Trowbridge’s
05.2022 - 2025

Crew Member

Shell Gas Station
04.2019 - 05.2022

Receptionist

The Lovelady Center
01.2016 - 03.2019

Waitress

Cracker Barrel
09.2005 - 12.2015

Carhop

Sonic
06.2003 - 07.2005

High School Diploma -

Russellville High School

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