Erica Baker
Middle River,MD
Summary
Dynamic Assistant Manager at Lowe’s with a proven track record in driving sales growth through effective merchandising strategies and exceptional customer service. Skilled in team leadership and staff development, I foster a collaborative environment that enhances performance and boosts employee morale, resulting in increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Lowe’s
Glen Burnie, MD
02.2013 - Current
- Supported daily operations by training team members on product knowledge and customer service techniques.
- Executed inventory management processes, ensuring accurate stock levels and timely restocking of merchandise.
- Assisted in developing promotional displays to enhance product visibility and drive sales during peak seasons.
- Collaborated with department leads to optimize workflow efficiency and improve overall store performance.
- Implemented feedback mechanisms to gather customer insights, enhancing service quality and satisfaction levels.
- Analyzed sales trends to inform merchandising strategies, resulting in improved product placement decisions.
- Led staff meetings to communicate goals, share best practices, and foster a cohesive team environment.
- Developed training materials for new hires, streamlining onboarding processes and increasing staff competence swiftly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA06.1999
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Retail operations
Team building
Employee scheduling
Operations management
Customer rapport
Recruiting and interviewing
Sales strategies
Customer relationship management (CRM)
Retail operations management
Strategic planning
Staff development
Sales growth
Policy enforcement
Orientation and training
Sales reporting
Employee performance evaluations
Employee performance evaluation
Project management abilities
Performance reviewing
Cost reduction
Cost control
Project management
Financial management
Budgeting and finance
Business administration
Schedule oversight
Meeting facilitation
Business development
Promotional planning
Consulting
Timeline
Assistant Manager
Lowe’s
02.2013 - Current
High School Diploma -
Spotsylvania High School