Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Focus And Expertise
Timeline
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Erica Barajas

Lynwood,Ca

Summary

Dynamic Store Manager with a proven track record at Dollortee, excelling in inventory management and employee training. Achieved the lowest shrink rate in the LA district while driving sales growth. Renowned for delivering exceptional customer service and fostering a high-performing team environment. Committed to operational excellence and continuous improvement.

Overview

19
19
years of professional experience

Work History

Store Manager

99 Cent Only Store
La Mirada, CA
05.2018 - 07.2024
  • Updated POS system with new products and promotional offers.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Developed relationships with suppliers to negotiate better prices.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Store Manager

Fallas, National Stores Inc.
Huntington Park, Ca
01.2011 - 01.2016
  • Company Overview: retail clothing
  • Direct oversight of 26 employees/ 2 Supervisors/ 2 Shifts - including HR, Sales and Finances
  • Responsible for all aspects of personnel development, hiring, training and evaluation.
  • Reduced warehouse staffing by 30% while achieving a 100% merchandise fill rate.
  • 2013-15: Led the LA district with the lowest shrink rate of 0.5%, while exceeding all sales targets.
  • 2013: Led the opening of the Walnut Park store; hired, trained and stocked the store in 38hrs.
  • Retail clothing

Scheduler ICM

USC
Los Angeles, Ca
01.2009 - 01.2010
  • Company Overview: Keck School of Medicine
  • Managed the Standard Patient scheduling board, achieving a 95% session start-time.
  • Oversight of the Audio-visual department for 100% HIPAA compliance.
  • Keck School of Medicine

In-Home Care Provider

Los Angeles County
01.2006 - 01.2010
  • Company Overview: DPSS Division
  • Managed personnel affairs for a geriatric client - appointments, medication management
  • Achieved a satisfaction rating of 89% by the agency for my client services
  • DPSS Division

Education

Diploma -

Centennial High School
Compton, Ca
01.1998

Cerritos College
Cerritos, CA

Skills

  • Inventory management
  • Cash handling
  • Employee training
  • Customer service
  • Visual merchandising
  • Sales analysis
  • Team building
  • Operational efficiency
  • Performance evaluation
  • Scheduling management
  • Cash management
  • Multitasking and organization
  • Store merchandising
  • Reliable

Hobbies and Interests

  • Baseball fan
  • Mom of 2 boys
  • Enjoy the outdoors

Focus And Expertise

  • Delivery of a positive customer experience
  • Retail sales and health care services
  • Direct personnel supervision
  • Proven strengths working with diverse personalities
  • Time pressure deliverables and a changing agenda
  • Capable with Microsoft Office Suite desktop applications
  • Fluent in Spanish (both spoken and written)

Timeline

Store Manager

99 Cent Only Store
05.2018 - 07.2024

Store Manager

Fallas, National Stores Inc.
01.2011 - 01.2016

Scheduler ICM

USC
01.2009 - 01.2010

In-Home Care Provider

Los Angeles County
01.2006 - 01.2010

Diploma -

Centennial High School

Cerritos College