Erica Barnaby

Maintain Epic certifications.

• Supported hospital go-live to Epic EHR with over 5,000 employees.
• Build and maintain Beaker MST, ACE and PLY environments.
• Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
• Collaborated with colleagues to develop interdisciplinary lesson plans, creating cohesive curriculum across laboratory.
• Served as trusted advisor to senior management on matters related to employee development and workforce optimization strategies.
• Increased employee retention rates by providing customized professional development opportunities for staff members.
• Developed effective strategies for knowledge transfer between experienced staff members and new hires, promoting a culture of continuous learning within the organization.
• Developed innovative e-learning solutions that allowed employees to access training materials remotely, increasing flexibility and convenience.
• Ensured all training materials were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
• Collaborated with subject matter experts across various departments to design specialized technical courses tailored to specific job functions.
• Delivered robust training courses via classroom and e-learning programs.
• Created unique materials to support training programs.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.

• Obtain and maintain Epic certifications
• Observe staff to complete role analysis to better understand workflows to deliver appropriate training
• Nova Notes develop, deploy, and communicate new and updated materials
• Collaborate with others to discuss new optimization opportunities
• Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
• Assist with implementations, integrated testing, user training and support
• Mentor credentialed trainers to improve knowledge and class delivery.
• Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
• Maintain training environment build.

• Credentialed EPIC Training Specialist in Beaker CP and AP, OpTime and Ambulatory
• Train peers when cross training to learn additional EPIC applications
• Virtual, on site and Go-Live Epic on-board training
• Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
• Record and or edit computer-based training modules which provides ongoing, on-demand Epic training and increases efficiency through Camtasia
• Created positive learning environment by incorporating adult learning principles into all instructional designs.
• Developed assessments that support specific work requirements of user
• Collaborated with department managers to identify skill gaps and develop targeted training interventions.
• Achieved success on many diverse projects by exceeding demands to adapt, learn quickly, and take on varied roles and responsibilities
• Prepared videos for online and remote instruction.
• Projects: Microsoft O365 and Workday (trained, live demos and testing.) Work closely with Instructional Designer, Analysts and hospital management to ensure efficient trainings
• Conducted site visits to provide 1:1 elbow support to users for Go-Lives, as well as rounding hospitals for quarterly upgrades
• Ability to work independently, consistently meet deadlines, problem-solving abilities and effective written and verbal communication skills.

• Supported new hire training initiatives through mentorship and shadowing opportunities that fostered environment conducive to learning and growth for colleagues entering role of Inbound Customer Service Representative.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.

• Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
• Provided guidance and support to laboratory personnel.
• Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
• Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
• Organized inventory of supplies, resulting in less waste and more efficient use of resources.
• Facilitated communication between medical staff members for improved collaboration on patient care plans.
• Assisted in the development of departmental policies and procedures, ensuring compliance with regulatory requirements and accreditation standards.
• Packaged and shipped specimens to central lab daily.
• Centrifuged blood samples as outlined in clinical protocols.

• Enhanced data accuracy through meticulous record-keeping and attention to detail.
• Prepared high-quality samples for analysis using precise techniques and equipment handling skills.
• Increased lab efficiency by streamlining processes and implementing new protocols.
• Assisted in training of new lab associates, promoting best practices for efficient workflow.
• Participated in routine maintenance schedules for all laboratory instruments, reducing downtime due to malfunctions or calibration issues.
• Managed inventory of laboratory supplies, ensuring availability of necessary materials while minimizing waste and overstocking costs.