ERICA BAXTER
Cordova,SC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
Apple
05.2021 - 11.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Administrative Clerk
Lee, Jones and Associates
01.2016 - 10.2020
- Answered incoming calls promptly, providing information or transferring calls as necessary
- Organized files and records systematically, ensuring easy access when needed
- Answered telephones to give information to callers, take messages, or transfer calls
- Entered and maintained data in computerized systems
- Greeted visitors warmly in a professional manner and provided assistance as required.
Department Supervisor
Sears
02.2012 - 09.2015
- Coordinated daily activities to ensure timely completion of tasks within established deadlines
- Delivered excellent customer service, driving quality shopping experiences
- Evaluated employee performance regularly and provided constructive feedback for growth opportunities
- Handled escalated customer issues, driving customer satisfaction and repeat business.
Account Manager
intermedia Marketing
04.2008 - 11.2011
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Managed a portfolio of accounts by providing timely support and guidance
- Cultivated strong client relationships through proactive communication and problem-solving.
Education
High School Diploma -
Bishopville senior High School
08.2022
Skills
- Database entry
- Daily Reporting
- Billing and Invoicing
- Customer follow-up
- Driving sales
- Project Management
- Word Processing
- Filing systems
- Clerical Support
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Goal-Oriented
- Issue Resolution
References
References available upon request
Timeline
Account Manager
Apple
05.2021 - 11.2023
Administrative Clerk
Lee, Jones and Associates
01.2016 - 10.2020
Department Supervisor
Sears
02.2012 - 09.2015
Account Manager
intermedia Marketing
04.2008 - 11.2011
High School Diploma -
Bishopville senior High School
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