Erica Belk

My role is to educate and assist people with disabilities through the use of animals. I offer information on Service Animals, Emotional Support Animals, and the laws surrounding ownership of each. I also schedule consultations with mental health care professionals in all 50 states.

My role with the US Department of Education was a remote customer service representative. I answered inbound calls and made outbound calls answering general questions and/ or update account information. I operated multiple applications and databases, and computer programs to better assist our clients. I assisted with any questions about the FASFA process. I also assisted borrowers in loan forgiveness processes such as borrower defense, and fraud charges. I answered any questions in regards to the us department of education website as well.

My role with Fidelity Investments was to assist our clients with their 401k plans. I worked remotely and in office. I assisted with loans and withdrawals, contributions and enrollment, hardships and rollovers, rebalances and exchanges and anything else related to their 401k account. I enjoyed every single call. I love to help people in any way I can. I got to meet and talk to people from all around the world and I always started each call with a friendly greeting and asked how their day was and went over their options according to their plan rules. My goal every call was that at the end of each call I had accomplished everything they needed and thanked them for calling and let them know it was a pleasure assisting them.

I established a relationship with each one of my clients to create an approach on their individual needs to perform a positive cleaning experience. I thoroughly cleaned and maintained my clients home which included sweeping and mopping, dusting and vacuuming. I scrubbed and sanitized all areas and surfaces in their homes. I also washed dishes and changed the bed sheets and made the beds.

I was trained to determine the customer's needs by selling Tech Support services, installing and repairing equipment and software. I provided knowledgeable technology solutions and support, while maintaining a friendly and efficient check in and check out experience for customers requiring product or other technical assistance. I created and maintained a supportive and positive environment for customers by asking the right questions, listening carefully, taking notes,and partnering with other team members as needed. I displayed a genuine passion and strived to resolve the customer's electronic challenges.

My role with the US Department of Education was a remote customer service representative. I answered inbound calls and made outbound calls answering general questions and/ or update account information. I operated multiple applications and databases, and computer programs to better assist our clients. I assisted with any questions about the FASFA process. I also assisted borrowers in loan forgiveness processes such as borrower defense, and fraud charges. I answered any questions in regards to the us department of education website as well.