Erica Berry
Overland Park,KS
Summary
Motivated individual with 10 plus years healthcare customer service experience. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Caremark
11.2020 - Current
- I handle inbound calls working for a dedicated client on the commercial LOB. We assist prior authorizations, mail order placement and status, process claims, and help the retail pharmacies with rejected claims. One of the biggest parts of my job is educating our members on their prescription benefits and help them get the most use out of their plan. I also have assisted with training our new hires as a Subject Matter Expert and assist with Guided Production. On my current team I help my supervisor with coaching's and mentoring new hires after training. I have moved from a CCR 1 to 2 and currently I am working on my CCR 3.
Medical Assistant/LPN Field Nurse
Favorite Healthcare Staffing
06.2019 - Current
- Responsible for traveling to different clinics/hospitals and assisting with staffing needs.
- Duties include assisting with procedures, rooming patients, taking vitals,medication administration, processing prior authorizations, insurance verification, processing referrals, taking patient phone calls, triaging patients, scheduling appointments, sending in prescriptions, phlebotomy, LAB testing, Interviewing, Training and all other clinical duties etc. Proficient in EMR charting systems (EPIC,E-Clinical Works, Athena,Citrix,Medi-Tech,Cerner, etc)
Medical Assistant
College Park
04.2018 - 03.2019
- Responsible for rooming patients, taking vitals, lab testing, EMR Charting in E-Clinical Works, processing referrals, process prior authorization, verify insurance benefits, taking patient phone calls, triaging patients, scheduling appointments, sending in prescriptions, etc.
Medical Assistant
KC Pediatrics
01.2016 - 01.2018
- Responsible for rooming patients, giving immunizations, vitals, Flu/Strep/Mono tests, urine screening, EMR charting, vision screening, hearing screening, schedule appointments, verify insurance, process prior authorization, call in medications, phlebotomy, lab duties etc.
Education
Liberal Arts degree - Liberal Arts And General Studies
Johnson County Community College
Overland Park, KS01.2012
High School Diploma -
De Soto High School
De Soto, KS05.2006
Skills
- EClinicalWorks
- Athenahealth
- Epic
- EMR Systems
- Experience Administering Injections
- Patient Care
- Medical Office Experience
- Laboratory Experience
- Phlebotomy
- Venipuncture
- Medical Scheduling
- Active Directory
- Medical Billing
- Medical records
- Insurance verification
- Medical receptionist
- Vital Signs
- HIPAA
- Medical Terminology
- Customer Service
- Anatomy Knowledge
- Computer Operation
- Microsoft Office
- Nursing
- Interviewing
- Supervisor of Operations
Certification
- Certified Medical Assistant (CMA)
- CPR Certification
- CCHT - Certified Clinical Hemodialysis Technician
- CNA - Certified Nurse Assistant
Additional Information
People and goal oriented, extensive customer service experience, management experience, multitasker, EMR experience, proficient in Microsoft Windows, types 50 wpm, 10 key by touch, multi-line phone answering. More than10 years in healthcare, medical terminology, upholding healthcare ethics, registered with the National Alzheimer's Association, and experience in all clinical duties front and back office/ billings.
Timeline
Customer Service Representative
CVS Caremark
11.2020 - Current
Medical Assistant/LPN Field Nurse
Favorite Healthcare Staffing
06.2019 - Current
Medical Assistant
College Park
04.2018 - 03.2019
Medical Assistant
KC Pediatrics
01.2016 - 01.2018
Liberal Arts degree - Liberal Arts And General Studies
Johnson County Community College
High School Diploma -
De Soto High School
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