Christal Link
Houston
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at USA Dollar, enhancing customer loyalty through empathetic service and dispute resolution. Skilled in venipuncture and patient interaction, my diverse background spans healthcare to customer service, consistently exceeding performance metrics and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
USA Dollar
Pasadena, TX
01.2016 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Used Microsoft Suites to enter and maintain accurate daily business performance and profit.
- Regularly worked independently and proficiently without need for supervision.
Phlebotomy Technician
M.D. Anderson
Houston, Texas, USA
01.2015 - 04.2015
- Position consisted of high volume blood draws in an outpatient clinic setting
- Responsibilities included collecting blood and urine specimen using the proper techniques dependent on the patient’s condition
Caregiver
Texas Home Care Partners
Houston, Texas, USA
08.2013 - 03.2014
- Responsibilities included assisting clients with all necessary activities of daily living such as, bathing and personal care, dressing, administering medication, preparing and assisting with meals, running errands and companionship
Medical Assistant
Hope Women’s Clinic
Richmond, Texas, USA
07.2011 - 10.2012
- Responsibilities included patient check in, taking vital signs manually, setting up for exams and procedures, answering phone calls, administering injections and medications, collecting and testing specimens, preparing lab requisition forms, data entry into EMRs, ordering supplies, stocking, appointment setting, insurance verifications, and various other front office duties
- Proficient with EClinicalWorks, fax machines and multiline phones
Education
Phlebotomy Technician course -
San Jacinto Community College
07.2013
Medical Assisting diploma -
Fortis College
07.2011
Skills
- Venipuncture
- Capillary collection
- Injection technique
- Communication skills
- Customer service
- Data entry
- Appointment setting
- Microsoft software programs
- EClinicalWorks
- SAP
- Cash register
- Fax machine
- Multiline phones
- Patient interaction
Timeline
Customer Service Representative
USA Dollar
01.2016 - 12.2019
Phlebotomy Technician
M.D. Anderson
01.2015 - 04.2015
Caregiver
Texas Home Care Partners
08.2013 - 03.2014
Medical Assistant
Hope Women’s Clinic
07.2011 - 10.2012
Phlebotomy Technician course -
San Jacinto Community College
Medical Assisting diploma -
Fortis College