Erica Bevens
Auburn,WA
Summary
Passionate person with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Owner/Event Coordinator
K&L Events
10.2018 - Current
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Created detailed timelines and budgets for events to meet all deadlines.
Customer Service Lead
Sharks
12.2020 - 09.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer calls and emails to answer questions about products and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Event Manager
Jewel Hopitality
05.2016 - 09.2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
White River High School
Buckley, WA05.2005
Skills
- Special Event Planning
- Coordination
- Multi tasking
- Guest Relations
- Managing Events Start to Finish
- Event Logistics Management
- Event Supervision
- Time Management
- Team Leadership
- Social Media Management
- Effective Customer Communication
Timeline
Customer Service Lead
Sharks
12.2020 - 09.2023
Owner/Event Coordinator
K&L Events
10.2018 - Current
Event Manager
Jewel Hopitality
05.2016 - 09.2019
High School Diploma -
White River High School
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