Erica Brindza
Summary
Strategic healthcare leader with over 20 years of experience in account management, revenue growth, and client retention within the employee benefits and healthcare industry. Proven success in coaching and developing high-performing, cross-functional teams, including remote account managers. Expert in building trusted broker and client relationships for complex accounts. Adept at leveraging data, market insights, and sales analytics to drive consultative solutions and streamline operations. Passionate about implementing best practices and leading with vision to achieve ambitious revenue and retention goals.
Overview
19
19
years of professional experience
Work History
Senior Director, Account Management
First Choice Health
12.2019 - Current
- Lead and inspire an Account Management team supporting $10M+ in annual revenue, executing retention strategies that consistently achieve 94% client retention
- Develop and optimize processes and workflows for streamlined implementation and renewal activities, surpassing 95% client satisfaction targets
- Design and launch Key Account Management program and strategic planning tools, driving revenue growth and client retention in partnership with sales
- Coach and mentor account managers to develop trusted relationships with brokers and C-Suite clients, resulting in a 29% improvement in client Health Engagement Scores
- Personally manage the company’s largest and most complex accounts (100–300 lives), ensuring client success, retention, and new business integration
- Collaborate with Sales Directors to onboard new clients seamlessly, supporting revenue expansion efforts
Manager, Provider Relations
Coordinated Care of Washington
05.2019 - 12.2019
- Led Provider Relations team, providing strategic direction and coaching for relationship management and network development
- Drove special initiatives focused on value-based contracts and quality scores with key health systems, aligning business and clinical outcomes
- Maximized performance by monitoring daily activities and mentoring team members.
Senior Account Manager, Value-Based Care
Providence Health & Services
09.2014 - 05.2019
- Mentored Account Management team and led special projects, supporting the execution of complex value-based contracts
- Developed department structures, workflows, and processes to support high-performing, efficient teams
- Fostered payer relationships, co-led joint operating committees and executive review meetings, and drove performance for financial and quality targets in collaboration with C-Suite leadership
Senior Consultant, Health & Benefits
Mercer Consulting
06.2012 - 09.2014
- Directed analysts and interns while serving as a subject matter expert on industry benchmarks and strategic goal development
- Led complex annual negotiations across 25 payer contracts, achieving client strategic goals
- Facilitated quarterly and annual client meetings, showcasing progress toward goals and budget performance
- Managed an annual budget of $350,000 and provided continuous performance analysis
Business Manager
Spurgeon & Spurgeon, LLC
12.2005 - 06.2012
- Oversaw financial and HR activities for a $1M+ automotive business, driving operational efficiency and financial performance
Education
Bachelor of Arts - Business Administration – Finance & Economics
Eastern Washington University
Cheney, WASkills
- Sales Strategy Development
- Revenue Growth Management
- Relationship Management
- Contract Negotiation
- Process Optimization
- Strategic Problem-Solving
- Emotional Intelligence
- Active Listening
- Salesforce CRM Reporting
- Data-Driven Decision-Making
- Microsoft Office
- Google Workspace
- Mondaycom
Timeline
Senior Director, Account Management
First Choice Health
12.2019 - Current
Manager, Provider Relations
Coordinated Care of Washington
05.2019 - 12.2019
Senior Account Manager, Value-Based Care
Providence Health & Services
09.2014 - 05.2019
Senior Consultant, Health & Benefits
Mercer Consulting
06.2012 - 09.2014
Business Manager
Spurgeon & Spurgeon, LLC
12.2005 - 06.2012
Bachelor of Arts - Business Administration – Finance & Economics
Eastern Washington University
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