Erica Briones
Bothell,WA
Summary
Accomplished Pharmacy Technician with a proven track record at Costco Wholesale, enhancing workflow efficiency and customer satisfaction. Expert in managing insurance plans and MTM services, demonstrating exceptional problem-solving and team collaboration skills. Achieved significant improvements in service quality through meticulous attention to detail and a strong focus on patient safety.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Costco Wholesale
02.2019 - Current
- Works with Medicare Part D and other insurance plans to ensure optimal usage of MTM services for eligible patients.
- Gives ideas for workflow processes helping with better efficiency.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Perform a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Specialty Medical Staffing
12.2018 - 12.2020
- Work as needed for companies that are contracted and need assistance due to staff taking time off, quitting, or calling out with no back up.
Pharmacy Technician
Smokey Point Behavioral Hospital
09.2017 - 12.2018
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
Education
Associate of Applied Science - General Studies
Skagit Valley Community College
Mount Vernon06-2014
High School Diploma -
Anacortes High School
Anacortes06-2008
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Supporting pharmacy operations
- Customer service
- Multitasking
- Detail Oriented
Timeline
Pharmacy Technician
Costco Wholesale
02.2019 - Current
Pharmacy Technician
Specialty Medical Staffing
12.2018 - 12.2020
Pharmacy Technician
Smokey Point Behavioral Hospital
09.2017 - 12.2018
Associate of Applied Science - General Studies
Skagit Valley Community College
High School Diploma -
Anacortes High School
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