Erica Broadway
Lewisville,TX
Summary
Knowledgeable Executive Assistant with proven history of supporting high-level executives in fast-paced environments. Managed complex schedules, coordinated travel arrangements, and facilitated effective communication. Demonstrated proficiency in handling confidential information and optimizing office operations.
Overview
19
19
years of professional experience
Work History
EXECUTIVE ASSISTANT
EDC Moving Systems
Carrollton, TX
01.2024 - Current
- Managed complex calendars and scheduled meetings for executives, ensuring optimal time utilization.
- Coordinated travel arrangements, including itineraries and accommodations, enhancing organizational efficiency.
- Assisted in budgeting processes by tracking expenses and preparing financial reports for executive review.
- Streamlined office operations by implementing new administrative procedures that increased productivity.
- Mentored junior administrative staff, fostering skill development and team collaboration.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Improved office efficiency by implementing new filing systems and document management processes.
Executive Assistant
American Sprinkler Repair
Lewisville, TX
01.2022 - 01.2024
- Streamlined communication between departments, enhancing collaboration and project alignment.
- Managed travel arrangements and itineraries, maintaining efficiency and cost-effectiveness.
- Answered high volume of phone calls and email inquiries.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Evaluated office procedures, identifying areas for improvement and implementing best practices.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Executive Assistant
Pratt Industries, Inc.
Carrollton, TX
01.2020 - 01.2022
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Developed and maintained filing systems, improving document retrieval and organization.
Senior Administrative Assistant
Nebraska Furniture Mart
The Colony, TX
01.2014 - 01.2020
- Keeping track of executives and senior management’s calendars. Sorting through and distributing mail to the correct office recipients. Taking inventory of office supplies on a regular basis.
- Organizing workplace files in a way that workers can readily access them. Filing papers on computer as well as in filing cabinets. Processing client and vendors payments.
- Reconciling financial statements. Preparing weekly or monthly financial statements. Inputting billing and timekeeping information for clients and workers using billing and timekeeping.
- Overseeing and supervising administrative activities. Greeting clients, answering phones, and responding to client emails. Operating, keeping, and maintaining office equipment such as printer, fax machines, copiers, and computers.
- Scheduling meetings and activities as well as organizing any materials required for them.
HR Assistant
Winsor Senior Living
Dallas, TX
01.2011 - 01.2014
- Assisted in recruitment process by screening resumes and coordinating interviews
- Maintained HR databases, updating employee records and tracking performance evaluations
- Managed employee onboarding procedures, ensuring compliance with company policies
- Implemented employee engagement initiatives, improving morale and retention rates
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
HR Assistant
DalTex
Dallas, TX
01.2009 - 01.2012
- Coordinated appointment scheduling, optimizing calendar management for staff and clients.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Increased office efficiency by developing and implementing inventory management system for office supplies.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Improved document management and accessibility with creation of centralized digital repository.
Administrative Assistant
Bakery Express
Lewisville, TX
01.2007 - 01.2010
- Improved communication between departments by facilitating regular meetings and updates on project statuses.
- Implemented electronic tracking systems for inventory management, reducing errors in stock levels.
- Mentored junior administrative staff, promoting skill development and adherence to best practices in office management.
- Managed scheduling and appointment coordination for field technicians, enhancing service delivery efficiency.
- Streamlined office operations through effective document management and filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Education
High School Diploma -
Berkner High School
Richardson, TX05-2005
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Information confidentiality
- Expense reporting
- Professional and mature
- Travel coordination
- Meeting planning
- Excel spreadsheets
- Document preparation
- Advanced MS office suite
- Resourceful
- Invoice processing
- Customer service
- Spreadsheet tracking
- Appointment setting
- Travel administration
- Human resources management (HRM)
- Critical thinking
PROFESSIONAL DEVELOPMENT
- Business Management Training
- Leadership Training
- Microsoft Office, Word, Excel, QuickBooks, and Smart Service.
Languages
English
Full Professional
Timeline
EXECUTIVE ASSISTANT
EDC Moving Systems
01.2024 - Current
Executive Assistant
American Sprinkler Repair
01.2022 - 01.2024
Executive Assistant
Pratt Industries, Inc.
01.2020 - 01.2022
Senior Administrative Assistant
Nebraska Furniture Mart
01.2014 - 01.2020
HR Assistant
Winsor Senior Living
01.2011 - 01.2014
HR Assistant
DalTex
01.2009 - 01.2012
Administrative Assistant
Bakery Express
01.2007 - 01.2010
High School Diploma -
Berkner High School