Erica Browder
Titusville,FL
Summary
Mortgage professional with thorough understanding of loan processing and keen eye for detail. Proven ability to streamline loan approval processes and ensure compliance with regulatory standards. Valued team player known for reliability and adaptability in dynamic environments, focusing on collaboration and achieving results.
Overview
1
1
Language
2
2
Certification
23
23
years of professional experience
Work History
Real Estate Wholesaler (Self Employed)
The Arscott Group LLC
Titusville, FL
08.2022 - 09.2026
- Negotiated contracts with suppliers to secure competitive pricing and favorable terms.
- Developed and maintained strong relationships with key retail partners to enhance product distribution.
- Analyzed market trends to inform inventory management and optimize product selection.
- Coordinated logistics operations to ensure timely delivery of products across multiple regions.
- Negotiated contracts for better pricing, resulting in increased profit margins.
- Mentored junior staff members, sharing expertise in wholesaling practices and fostering a collaborative work environment.
Pre-Close Reviewer
First Alliance Home Mortgage
Cranford, NJ
09.2020 - 03.2022
- Validated critical loan data within loan files
- Worked closely with Processing, Underwriting & Closing departments to ensure data integrity and compliance for all loans prior to Closing.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
Loan Processor
Sourcepoint, Inc.
03.2018 - 09.2020
- Reviewed the loan application submitted and structures the loan to accommodate the Automated Underwriting findings and/or customer's needs
- May be responsible for preparing application package to be sent to the member within regulatory required time frames
- Submitted all or a portion of packages to Underwriting prior to delivery with ongoing improvement in underwriting submissions
- Ordered and tracked all required documentation to assure processing timeframes are being met and updated system, calendars and front of loan file with status
- Submitted fully processed files through automated underwriting system and submitted to Underwriting Department for decision if required
- Resolved issues identified by Underwriting
- Verified product, rate and point structure according to client specifications
- Ensured accuracy and timely delivery of commitment letters
- Reviewed appraisals, titles, purchase and sales contracts for Underwriting requirements
- Tracked all required documentation to assure processing timeframes are met
- Reviewed loan for clear to close items and confirmed file is accurately being submitted to the Closing department
- Cleared all underwriting conditions working with customer and outside vendors
- Assured loans are moved to appropriate stages and documents are delivered to Closing Department within client's required time frames excluding delays outside of Sourcepoint's control
- Completed customer feedback calls on services provided to ensure Client expectations were met
- Reviewed monitored pipeline reports on a daily and weekly basis.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Customer Care Associate
SourcePoint
11.2016 - 03.2018
- Answered inbound and outbound calls from Customer Care department and responded to customer requests within established timelines in order to maintain service level expectations delivering quality service
- Provided written and verbal responses to customer inquiries
- Offered assistance regarding mortgage loans by retrieving loan information quickly and efficiently.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Maintained good call control to quickly uncover questions and keep call times low.
- Participated in weekly meetings with management teams regarding goals progress updates.
Customer Care Associate
Health First Health Plans
10.2015 - 06.2016
- Trained across three lines of business; Commercial/Individual Health Care Plans, Medicare, and Health Providers
- Investigated and resolved customer inquiries and complaints quickly.
- Worked dual monitors in call center environment
- Also appointed with sales
- Assisted with Broker sales calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Broker Services Advocate
Teletech Holdings Inc
03.2012 - 10.2015
- Contracted through TeleTech for a Healthcare services corporation project with Blue Cross and Blue Shield.
- Started with assisting members with health insurance policy payments, cancellations, changes and verifying claim information.
- Accurately processed data entry in fast paced health insurance field.
- Worked directly with licensed insurance brokers daily.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Customer Service Associate
GSI Commerce Inc
11.2009 - 10.2011
- Assisted with customer inquiries, placed and processed orders for Web, Spa and Salon Customers
- Assisted with order tracking per Fed Ex, explained in detail company products
- Promoted the sale of company products by cross-selling to existing customers
- Processed credit card payments
- Maintained AR NET 30 accounts for Spa and Salon accounts
- Created and processed billing invoices for Spa Salon accounts
- Handled credit card dispute calls from Web, Spa and Salon Customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Certified Nursing Assistant
Actell Elderly Care Inc
11.2008 - 01.2009
- Light Housekeeping such as vacuuming, washing dishes and laundry services
- Provided companionship and transportation to various medical appointments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Paralegal
The Law Office of Franklin D. Kelley, Esq
06.2003 - 09.2008
- Performed extensive legal research in preparation of trials
- Scheduled client consultations, court dates and depositions with Brevard County Courthouse
- Drafted and summarized various legal documents, prepared correspondence, filed Motions for submission to County Courthouse
- Prepared legal documents and organized materials for civil, probate and criminal trials
- Assembled client files and answered phones.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Edited and proofread legal documents to verify accuracy.
Education
Bachelor's degree - Paralegal Studies
American InterContinental University-Online
Hoffman Estates, IL06.2011
Associate Degree - Computer Science
Brevard Comunity College
Melbourne, FL01.2002
Skills
- Proficient in Microsoft Office
- Office management skills
- Accurate transaction tracking
- Proficient in Office 365
- Office administration
- Outbound sales calls
- Office administration expertise
- Contract drafting
- Legal analysis
- Escrow management
- Detail-oriented analysis
- Flexible problem-solving
- Professional email correspondence
- Document proofreading
- Collaborative teamwork
Certification
Paralegal Studies Certificate, Ashworth University, 08/2002, Present
Languages
English
Timeline
Real Estate Wholesaler (Self Employed)
The Arscott Group LLC
08.2022 - 09.2026
Pre-Close Reviewer
First Alliance Home Mortgage
09.2020 - 03.2022
Loan Processor
Sourcepoint, Inc.
03.2018 - 09.2020
Customer Care Associate
SourcePoint
11.2016 - 03.2018
Customer Care Associate
Health First Health Plans
10.2015 - 06.2016
Broker Services Advocate
Teletech Holdings Inc
03.2012 - 10.2015
Customer Service Associate
GSI Commerce Inc
11.2009 - 10.2011
Certified Nursing Assistant
Actell Elderly Care Inc
11.2008 - 01.2009
Paralegal
The Law Office of Franklin D. Kelley, Esq
06.2003 - 09.2008
Associate Degree - Computer Science
Brevard Comunity College
Bachelor's degree - Paralegal Studies
American InterContinental University-Online