Erica Brown
Tampa,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Access 2 Care
Tampa, FL
09.2022 - Current
- Dispatch elderly when transportation to an doctor appointment and home
- Follow and ensure all company procedures
- Organizational and multi-tasking abilities
- Problem-Solving
- Communication Proficiency
- Receive and document customer concerns while ensuring all relevant information is correct
- Customer Service Focus
- Ensure accurate trip data input
Remote Customer Service Representative
Alorica
Tampa, FL
02.2015 - 09.2022
- Gathering invoices, statements, reports, personal details, documents and …
- Scanning through information to identify pertinent information
- Correcting errors and organizing the information
- Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts
- Processing transactions payments on behalf of customers
- Reviewing account statements and other financial documents to ensure accuracy
- Promoting the insurance agency to customers who need insurance
- Networking with potential customers
- Educating customers on each type of insurance coverage and making recommendations based on their needs
- Evaluating current insurance policies and recommending additional coverage when needed
- Maintaining all insurance documents in a confidential way
Housekeeper/Night Auditor
West Wing Boutique Hotel
Tampa, FL
05.2017 - 04.2019
- Cleaning guest rooms and bathrooms
- Changing bed linens
- Restocking supplies such as towels and toiletries
- Cleaning public areas such as lobbies and hallways
- Greet and welcome
- Vacuuming carpets and dusting furniture
- Handle requests And guest inquires about hotel service
- Handle check-ins and check-outs
- Night audit Paper work
- Check in - out guests
Education
High school diploma -
Chamberlain High School
06.2014
Skills
- Microsoft Excel (3 years)
- Microsoft Powerpoint (3 years)
- Microsoft Word (3 years)
Certification
CPR Certification
Present
HIPPA
Present
Osha
Present
Timeline
Dispatcher
Access 2 Care
09.2022 - Current
Housekeeper/Night Auditor
West Wing Boutique Hotel
05.2017 - 04.2019
Remote Customer Service Representative
Alorica
02.2015 - 09.2022
High school diploma -
Chamberlain High School
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