Erica Cannizzaro
Aspen,CO
Summary
Luxury sales professional with a foundation in fine hospitality and a genuine approach to connecting with people. Brings a thoughtful intuitive approach to understanding individual style and creating memorable experiences, with a strong appreciation for craftsmanship, quality and exceptional service.
Overview
8
8
years of professional experience
Work History
Sales Wrangler
Kemo Sabe
12.2023 - Current
- Built and actively managed a personal client book. Developed multiple relationships into high-value VIP clients through personalized service and consistent engagement.
- Consistent client follow-up through handwritten notes , product follow-up, and thoughtful outreach surrounding clients' visits to Aspen and personal style.
- Collaboration with clients translating personal style and creative vision into custom pieces such as hats, boots, and jewelry.
- Create memorable experiences beyond traditional retail including client birthday celebrations and wedding welcome events hosted at Kemo Sabe.
Customer Service Agent
American Airlines
11.2019 - 12.2023
- Delivered high-touch customer service primarily at the gate and ticket counter. Providing check-in and boarding assistance, flight changes and day-of-travel problem solving.
- Rebooked customers affected by flight cancellations and disrupted travel. Remaining calm, empathetic, and solution-oriented during stressful situations.
- Resolved lost and delayed baggage concerns with clear communication, patience and professionalism.
- Cross-trained across ticketing, gate, ramp operations and baggage services; selected to support operations at other airports including Pensacola and Indianapolis during Aspen's off-season because of strong cross-functional versatility
Server/Bartender
Hillstone Restaurant Group
07.2018 - 11.2019
- Delivered polished service in high-volume Aspen dining environment.
- Promoted to bartender within six months
- Prepared and served beverages for the dining room ensuring quality and consistency. While maintaining service for guests seated at the bar
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Maintained impeccably clean, attractive and well-stocked bar area
Education
Associate of Arts - Baking And Pastry Arts Management
Culinary Institute of America
Hyde Park, NY03-2015
BBA - Business Management
Culinary Institute of America
Hyde Park, NY07-2016
Skills
- VIP Relationship Development
- Bespoke Product Sales
- Personal Styling and Product Guidance
- High-touch Hospitality
- Customer Recovery
- Cross-Functional Collaboration
- Team Collaboration
- Interpersonal Communication
Timeline
Sales Wrangler
Kemo Sabe
12.2023 - Current
Customer Service Agent
American Airlines
11.2019 - 12.2023
Server/Bartender
Hillstone Restaurant Group
07.2018 - 11.2019
Associate of Arts - Baking And Pastry Arts Management
Culinary Institute of America
BBA - Business Management
Culinary Institute of America