Erica Carrasco
El Paso,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DATAMARK
06.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Call Center Representative
Empire Today
02.2019 - 01.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Provider Assistant
La Familia Home Care
11.2018 - 03.2021
- Skillfully supported physicians during basic and invasive medical procedures.
- Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits.
- Carried out therapeutic interventions such as [Type] and [Type] to address acute issues.
- Educated patients and families on normal growth and development information.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
GED -
Del Valle High School
Del Valle, TX05.1998
Skills
- Report Preparation
- Report Transcription
- Staff Training
- Microsoft Excel
- Microsoft Word
Timeline
Customer Service Representative
DATAMARK
06.2022 - 03.2023
Call Center Representative
Empire Today
02.2019 - 01.2022
Provider Assistant
La Familia Home Care
11.2018 - 03.2021
GED -
Del Valle High School