Erica Carroll
Weeki Wachee,FL
Summary
Proactive Sales Associate and Crew Member with extensive experience in customer engagement and cash handling. Proven success in maintaining store appeal, promoting merchandise, and ensuring customer satisfaction through exceptional service and problem-solving skills. Bringing strong teamwork, product knowledge, and the ability to manage returns, exchanges, and refunds effectively.
Overview
3
3
years of professional experience
Work History
Sales Associate
Marshalls
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Crew Member
Wendy's
06.2021 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Weeki Wachee High School
Weeki Wachee, FL05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Product Recommendations
- Fitting room maintenance
- Friendly and Helpful
- Honest and Dependable
Timeline
Sales Associate
Marshalls
05.2024 - 08.2024
Crew Member
Wendy's
06.2021 - 12.2023
High School Diploma -
Weeki Wachee High School
Similar Profiles
Janialyz MunizJanialyz Muniz
Sales Associate/Customer Service Representative at MarshallsSales Associate/Customer Service Representative at Marshalls
Summer SchulzSummer Schulz
Cashier at MarshallsCashier at Marshalls
Ericka LoveEricka Love
Women's and Fitting Room Associate at MarshallsWomen's and Fitting Room Associate at Marshalls