Erica Castillo
Summary
Managed multiple projects and developed innovative solutions, leveraging strengths in data analysis, problem-solving, and customer service while rapidly learning new technologies and processes.
Overview
14
14
years of professional experience
Work History
Autonomous Vehicle Operator
Manpower Engineering/Zoox
04.2024 - Current
- Operated autonomous vehicles while following safety protocols and operational guidelines.
- Performed routine inspections and maintenance checks to support vehicle functionality and reliability.
- Worked with engineering teams to resolve technical issues and improve vehicle performance.
- Tracked real-time data feeds to support route efficiency and reduce operational downtime.
- Maintained strong professionalism during routine evaluations from employers and passengers.
- Applied process improvements that streamlined vehicle operation workflows and increased overall efficiency.
- Built communication skills through daily interaction with passengers, dispatchers, and supervisors.
- Managed time effectively to support punctual pick-ups and dropoffs.
Autonomous Vehicle Specialist
Cruise LLC
San Francisco, CA
11.2019 - 12.2023
- Drive 4 up to 8 hours a day
- Support vehicle maintenance and logistics.
- Provide accurate written and oral feedback to engineering teams.
- Conduct daily basic vehicle maintenance checks, services, and repairs.
- Basic knowledge with technology
- Trained with A100 Origins
- Basic Training with vehicle troubleshooting with troubleshooting expert
- Assist with paperwork and documentation related to vehicle readiness.
- Ensure the readiness and cleanliness of vehicles, equipment, and the workplace.
Air Concierge
Signature Flight Support
San Francisco, CA
11.2018 - 07.2019
- Deliver a proactive, personalized service experience to private and business aviation clientele.
• Greet incoming aircraft and assist with coordinating crew and passenger requests, such as baggage handling and ground transportation.
• Ensure the safety and security of crew members, passengers and aircraft in accordance with the airport's and Company's safety and security protocols.
• Ensure all departing aircraft have all requested amenities.
• Resolve customer requests, questions, and concerns regarding the Company's services or products.
• Shuttle customers to and from airport terminal and local hotels, as needed.
Shift Supervisor
Sodexo USA (American Airlines Admirals Club)
San Francisco International Airport
11.2017 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Shift Supervisor
Krispy Kreme Doughnuts
San Francisco, CA
09.2012 - 11.2017
- Provided high-quality customer service to optimize customer purchasing and payment process
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Initiated inventory control measures to sustain stock levels, and helped to order new inventories
- Educated customers on available product options to meet and exceed customer service experience
- Provide training to new employees to uphold company policies and sustain customer satisfaction
- Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
Education
Medical Assistant With Phlebotomy -
San Francisco State University
05-2016
High School Diploma -
Paco Catholic School
Philippines06-2010
Skills
- Special Assignments
- Quality Assessments
- Senior Leadership Support
- Safe Driving Techniques
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Autonomous Vehicle Operator
Manpower Engineering/Zoox
04.2024 - Current
Autonomous Vehicle Specialist
Cruise LLC
11.2019 - 12.2023
Air Concierge
Signature Flight Support
11.2018 - 07.2019
Shift Supervisor
Sodexo USA (American Airlines Admirals Club)
11.2017 - 10.2018
Shift Supervisor
Krispy Kreme Doughnuts
09.2012 - 11.2017
Medical Assistant With Phlebotomy -
San Francisco State University
High School Diploma -
Paco Catholic School