Erica Chapa
Fort Worth
Summary
Customer-focused professional with extensive experience in fast-paced hospitality environments. Proven ability to build positive guest relationships, accurately process orders, and upsell menu items. Maintains composure during busy shifts while effectively multitasking and collaborating with team members. Strong communication and problem-solving skills contribute to high levels of customer satisfaction and business success.
Overview
20
20
years of professional experience
Work History
Tier 1 Associate
Amazon
Haslet
11.2020 - 12.2025
- Trained new employees on departmental policies, procedures and product knowledge.
- Supported operational teams through coordination of inbound/outbound activities.
- Maintained detailed records and reports to ensure compliance with internal policies and safety standards.
- Collaborated across multiple departments to manage scheduling, workflow, and project tasks.
- Performed quality assurance on products for shipment, flagged defects, and coordinated replenishment orders.
- Labeled, packaged and shipped orders.
- Oversaw accurate staging, storage, and loading of shipments in accordance with departure timelines.
- Produced above average daily metrics in a fast paced, high-volume warehouse to assist the company achieve goals and growth.
In-Home Daycare Owner
In-Home Daycare
Austin
08.2010 - 07.2020
- Managed scheduling for daily activities to create structured, engaging environment for children.
- Coordinated communication with clients to address individual needs and enhance overall satisfaction.
- Maintained records, billing documentation, and compliance files aligned with IRS and state regulations.
- Prepared reports, organized files, and managed documentation using digital tools.
- Oversaw financial transactions, including accounts payable and expense tracking, to ensure accurate budgeting.
Waitress
Red Robin
Austin
02.2006 - 07.2010
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders for food and drinks and delivered them to guests.
- Upsold menu items to enhance guest experience and drive sales.
- Supported wait staff during peak hours to ensure efficient service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and upheld food safety standards to protect customer health.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
Pharmacy Technician Certification -
Allied Health Careers
Austin, Tx07-2006
High School Diploma -
Crockett High School
Austin, Tx05-2001
Skills
- Customer service
- Complaint resolution
- Sales support
- Service delivery
- Quality assurance
- Compliance reporting
- Workflow management
- Operational coordination
- Problem solving
- Attention to detail
- Employee training
- Product knowledge
Timeline
Tier 1 Associate
Amazon
11.2020 - 12.2025
In-Home Daycare Owner
In-Home Daycare
08.2010 - 07.2020
Waitress
Red Robin
02.2006 - 07.2010
Pharmacy Technician Certification -
Allied Health Careers
High School Diploma -
Crockett High School