Medical Assistant
Erica Charette
MultiCare Health Systems
18
years of professional experience
Compassionate Medical Assistant combining extensive clinical experience with strong patient care and medical record management skills. Delivered exceptional support to healthcare teams while effectively addressing patient needs through clear communication and empathy. Demonstrated ability to manage multiple tasks in fast-paced environments, ensuring comprehensive care and efficient handling of medical and insurance inquiries.
Work History
Medical Assistant
2 Years 4 Months- Managed insurance authorizations and conducted annual reviews for specialist pain management practice.
- Rooming patient taking vitals, reviewing all medications and dosing, reviewing the PDMP and all past dates of prescriptions.
- Updated pharmacy records, discussed pain levels and side effects with patients, and documented all admissions in patient charts.
- Obtained urine samples for drug testing while ensuring compliance with pain management contract requirements.
- Scheduled patient appointments according to an 84-day cycle for consistent follow-up care.
- Set up and process all prior authorizations for medication use.
Medical Assistant
2 Years 7 Months- Drawing blood, performing EKGs, and all point of care testing in clinic.
- Messaged patients through EPIC software, reviewed medication refills, obtained prior authorizations, and checked labs and UA's for medication protocols to ensure continuity of care.
- Drawing blood, performing EKGs, and all point of care testing in clinic.
- Documented charts with accurate information and billing details on the same day to support timely patient care and administrative processes.
- Assisted with sterile procedures, wound care, and application of unna boots and splints, promoting effective recovery and patient safety.
Medical Assistant
5 Months- Facilitated patient check-in process for smooth operations, taking vitals and running point of care testing for all family practice procedures such as EKG, Pulmonary testing and treatments, along with injections.
- Maintained up-to-date medical records and WA state child immunizations in EMR for seamless outsourced record management and continued patient care.
- Provided prescribed medications to patients according to guidelines and blood draws per patient and testing procedures.
- Recorded and ordered immunizations, ensuring compliance with state protocols and monitored temperatures for refrigerator and freezer to uphold safety standards.
Instructor
3 Months- Instructed students in online curriculum and outlined off-campus guidelines, enhancing understanding of course material.
- Assist in weekly homework and study guides to the best approach to the medical field.
- Assisted in developing weekly homework and study guides, supporting students' preparation for medical field challenges.
- Discussed and clarified legal aspects of healthcare documentation, ensuring compliance with regulations.
- Maintained accurate patient records through charting as well as patient care.
Medical Assistant
5 Months- Roomed patients to facilitate timely assessments and treatments during their visits. taking vitals and running tests for holistic care treatments.
- Run laboratory testing on urines, blood samples, and prepare for physician review.
- Managed the distribution of test results and informed patients about upcoming tests.
Medical Assistant
4 Months- Rooмed patients, recorded vitals in EMR NextGen, and collected comprehensive medical histories.
- Prepared for in-office procedures in walk-in/acute urgent care setting, ensuring readiness for patient care.
- Obtain X rays and send to electronic radiographic readings.
- Administer injections, medications, and draw blood, pack, process, and send out labs.
- Facilitated communication with patients to ensure timely delivery of medical results. to patients with results as well as process requisitions for outpatient testing.
Medical Assistant
1 Year 2 Months- Roomed patients, recorded vitals, documented in EMR and paper chart, retrieved records using EMR Epic.
- Prepare rooms with post op care, and remove bandages from surgical procedure, remove sutures and obtain X-rays along with proper documentation and filing. Managed inventory of back office supplies and patient education documents.
- Set up sterile environments for surgical and post-surgical procedures.
- Nevelle Lewis MD
Medical Assistant
10 Months- Roomed patients, took vitals, and recorded medical history in EMR, ensuring quality assurance.
- Set up sterile injection sites and prepared podiatry care, facilitating safe in-office procedures.
- Obtain correct X-ray and positioning for physicians, document and file correctly, remove
- Applied casts and molded materials to support patient recovery and mobility.
- Clean and restock each room and order supplies.
MA/Surg Tech
8 Months- Roomed patients, taking all vitals and recording health history in EMR chart to ensure accurate patient information.
- Clean packs, prepare, and sterilize all instruments for office and surgery center.
- Obtained X-rays in correct order and documented all information in patient's chart to maintain comprehensive medical records.
- Assisted in day surgeries by maintaining sterile conditions and preparing instruments. using sterile techniques and follow the correct order of
- Instruments and patient care for podiatry.
MA/phlebotomist
3 Months- Drawing blood on all patients that are being seen in clinic, as well as urine tests and
- Performed protime testing to monitor patients' anticoagulation therapy.
- Document draws, prepare and pack samples in correct order of tubes for outside lab testing.
- Restock, organize, and sterilize work site to maintain safe and efficient environment.
- Restocked supplies, organized equipment, and sterilized surfaces.
Medical Assistant
10 Months- Roomed patients, obtained vital signs, FHT, performed blood draws, and assisted in office and surgical procedures.
- Office setting and surgical procedures colposcopies, biopsies, and cones under sterile.
- Engaged with patients in field to ensure comfort. Discuss after care with patient and clean rooms with a sterile technique.
- Operated electronic medical records system for efficient patient management. and all office equipment correctly and efficiently.
- Conducted follow-up calls to patients for appointment reminders. to patients as well as document properly in EMR
- Sterilize equipment and prepare for autoclave, draw blood pack and send to lab
M.A./Pharmacy Assistant
1 Year 5 Months- Assisted with front office pharmacy duties, facilitating patient interactions in a mental health clinic.
- Processed payments for accounts, ensuring accurate financial transactions.
- Reviewed electronic medical charts to prepare medications for patients.
- Provided assistance to patients during their visits to the clinic.
- Take all payments for accounts.
- To patients
- Them to be tested at the laboratory.
Medical Assistant
2 Years 10 Months- Roomed patients and assisted in procedures including colposcopies, cervical biopsies, sutures, and excisions of unwanted or potentially malignant skin areas.
- Prepared specimens for testing and coordinated their transfer to laboratories.
- Monitored vital signs to ensure patient health and safety during medical visits. and keeping up to date on medications.
- Prepared all of the specimens for further testing and sent to other laboratories.
- Verified patient charts to prepare for physician consultations and discussions. for all information that the M.D. may need to discuss with patient
- And/or printing/calling for additional information such as labs, radiology, and records from other offices.
- Call insurance companies for possible referrals, and medications needing prior authorizations.
Education
- Medical Assistant
Front & Back Office associates program
- Medical Office
Support/Phlebotomy Certification Program
Skills
Administer medications
Injections
Specimen collection and processing
Phlebotomy Certified
Electrocardiography (EKG)
Urinalysis
Assist in procedures
Wound care management
Immunization administration
Sterilizing instruments
Medical documentation
Electronic medical records
EPIC charting
Electronic health records
Scheduling
Prior authorizations
Claims Processing
Insurance coordination
Data entry
Record Management
Medical billing and coding
Patient scheduling
Multi-Line Telephones
Microsoft Word/Excel
Typing Speed
Attention to detail
Patient communication
Patient family communication
Patient Advocacy
Basic life support certified
First Aid/CPR Certified
Clinical Documentation
HIV/Infectious Disease
Terminology proficiency
Documentation expert
Casting
Instrument knowledge
Telehealth coordination
Terminology proficiency
Telehealth coordination
Electronic health records
Medical billing and coding
Authorization management
Timeline
Medical Assistant
MultiCare Health Systems
02.2022 - 06.2024Read More
Medical Assistant
UW Medicine Primary Care Fremont
11.2018 - 06.2021Read More
Instructor
Charter College
08.2018 - 11.2018Read More
Medical Assistant
Hudson's Bay Medical Group
06.2018 - 11.2018Read More
Medical Assistant
Prairie Naturopathic Doctors
12.2017 - 05.2018Read More
Medical Assistant
CHS Community Health Centers
05.2017 - 09.2017Read More
Medical Assistant
Northwest Orthopedic
11.2015 - 01.2017Read More
Medical Assistant
Pacific podiatry
12.2014 - 10.2015Read More
MA/Surg Tech
Family Foot Center
03.2014 - 11.2014Read More
MA/phlebotomist
Cancer Care Northwest
12.2013 - 03.2014Read More
Medical Assistant
Rockwood Clinic -OB/GYN
06.2012 - 04.2013Read More
M.A./Pharmacy Assistant
Northwest Health Systems
01.2011 - 06.2012Read More
Medical Assistant
St. Joseph Medical Clinic
12.2006 - 10.2009Read More
Santa Barbara Business College
from Medical Assistant
07.2004Read More
Bates Technical College
from Medical Office
04.2003Read More