ERICA CHAVANA
San Antonio
Summary
Detail-oriented and service-driven professional with over 20 years of experience supporting nonprofit and community-based programs. Strong background in administrative support, reporting, case documentation, and compliance within youth-focused and federally funded programs. Known for accuracy, confidentiality, productivity, and exceptional customer service while working independently and remotely to support mission-driven teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Coordinator
100 BMSA – YouthBuild San Antonio
06.2024 - Current
- Provide administrative and operational support to program staff, including documentation, reporting, and compliance tracking.
- Maintain accurate records for enrollment, training hours, outcomes, and grant requirements within required timelines.
- Track participant progress and program data to support monthly and closing reports.
- Coordinate schedules, workshops, and certification activities while ensuring documentation accuracy.
- Communicate professionally with internal staff, partners, and participants while prioritizing exceptional customer service.
- Support case managers with administrative tasks to ensure productivity goals are met.
Lead Case Manager
100 BMSA – YouthBuild San Antonio
10.2023 - 06.2024
- Oversaw daily operations and documentation standards for multi-site program delivery.
- Coordinated schedules, reporting deadlines, and compliance requirements across teams.
- Compiled performance data and prepared reports to support contract and grant requirements.
- Collaborated with external partners and agencies to resolve administrative and operational issues.
Case Manager
100 BMSA – YouthBuild San Antonio
12.2020 - 10.2023
- Supported project documentation, data tracking, and compliance reporting for federally funded programs.
- Coordinated participant schedules, site activities, and partner communications.
- Maintained accurate records and progress reports to support audits and evaluations.
Case Manager
George Gervin Youth Center – YouthBuild
09.2014 - 12.2020
- Conducted site coordination, participant tracking, and documentation management.
- Supported construction training programs through scheduling, compliance tracking, and partner coordination.
- Maintained detailed records aligned with regulatory and reporting requirements.
Executive Administrative Assistant
BCFS
01.2013 - 01.2014
- Reconciled monthly expense ledgers for four statewide sites, supporting multi-location operations.
- Prepared reports, requisitions, inventories, and documentation for management review.
- Performed data entry, maintained databases, and supported compliance documentation.
- Assisted with administrative coordination and cross-department communication.
Education
Psychology Coursework
Palo Alto College
San Antonio, TXHigh School Diploma - undefined
Southwest High School
San Antonio, TXSkills
- Administrative Support & Reporting
- Monthly & Closing Report Preparation
- Case Documentation & Compliance
- Data Tracking & Record Management
- Training & Requirement Tracking
- Confidential Information Handling
- Customer Service & Client Support
- Microsoft Office Suite (Word, Excel, Outlook)
Certification
- Supervisory & Management Training – San Antonio Area Foundation (March 2025)
- PMI Project Management Ready – Cavalry (October 2025)
Timeline
Program Coordinator
100 BMSA – YouthBuild San Antonio
06.2024 - Current
Lead Case Manager
100 BMSA – YouthBuild San Antonio
10.2023 - 06.2024
Case Manager
100 BMSA – YouthBuild San Antonio
12.2020 - 10.2023
Case Manager
George Gervin Youth Center – YouthBuild
09.2014 - 12.2020
Executive Administrative Assistant
BCFS
01.2013 - 01.2014
High School Diploma - undefined
Southwest High School
Psychology Coursework
Palo Alto College