Erica Cheever
Kingston,MA
Summary
Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities. Detail-oriented team player with strong organizational skills.
Overview
4
4
years of professional experience
Work History
Sales Representative/Digital Marketing Coordinator
IES, Inc.
01.2021 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Membership Sales/Personal Trainer
Anytime Fitness
09.2021 - Current
- Built trust with clients; worked to provide support and advice for a wide range of clientele.
- Specialized in selling club memberships and building the liveliness and presence of the club
- Worked directly with prospects to establish fitness programs and memberships to best suit them
- Significantly increased the amount of sales from 2021-2022.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Trained and mentored new sales representatives.
Sales Representative
The Winterle Team Real Estate
12.2019 - 09.2021
- Helped to increase revenue and sales within the business
- Promoted the organization through social media and word of mouth to increase clientele
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked one on one with clients to provide input on the services that they are looking for
- Frequently hit monthly goals, oftentimes surpassing them.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA12.2024
Associate of Science - Psychology
Massasoit Community College
Brockton, MA12.2023
Associate of Science - Business Management
Massasoit Community College
Brockton, MA05.2022
Skills
- Social Media Digital Marketing
- Administering Social Media Accounts
- Web Traffic
- Industry Trend Understanding
- Microsoft Office
- Project Management
- Paid Advertising Coordination
- Google Slides
- Blog Posts
- Video Editing
- Audience Engagement
Timeline
Membership Sales/Personal Trainer
Anytime Fitness
09.2021 - Current
Sales Representative/Digital Marketing Coordinator
IES, Inc.
01.2021 - Current
Sales Representative
The Winterle Team Real Estate
12.2019 - 09.2021
Bachelor of Science - Psychology
Bridgewater State University
Associate of Science - Psychology
Massasoit Community College
Associate of Science - Business Management
Massasoit Community College
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