Erica Chiras
Inverness,FL
Summary
Developed strong relationships with customers and vendors while ensuring compliance with safety regulations. Trained new employees on company policies and procedures, enhancing team performance and customer service outcomes. Demonstrated effective time management skills by overseeing multiple projects simultaneously, identifying risks, and implementing strategies for improvement.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Shift Manager
Dairy Queen Grill & Chill
Inverness, Florida
12.2024 - Current
- Monitored inventory levels and placed orders for supplies as needed.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Maintained my shifts
- Assisted in resolving escalated customer service issues in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained cleanliness and organization of work area.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with health and safety regulations.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with food safety regulations and quality standards.
- Helped employees accomplish tasks during peak periods.
- Counted registered, resolved discrepancies and prepared daily deposits.
Project Manager
Defined Lines
Inverness, FL
07.2022 - 12.2024
- Managed multiple projects with competing deadlines simultaneously.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Shift Leader
RaceTrac
Inverness, Florida
02.2020 - 07.2022
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Leicester High School
Leicester, MA05-1999
Skills
- Inventory management
- Employee training
- Customer service
- Team building
- Safety compliance
- Cash handling
- Time management
- Supply restocking
- Quality assurance
- Handling customer complaints
- Verbal and written communication
- Flexible schedule
- Training and mentoring
- Shift leadership
- Decision-making
- Customer service focus
- Sales strategies
- Shift checklists
- Punctual and reliable
- Workplace safety
- Energetic and enthusiastic
- Communication skills
- Handle materials
- Attention to detail
- Integrity & Ethics
- Strong work ethic and integrity
- Integrity and trust
- Integrity and honesty
Timeline
Shift Manager
Dairy Queen Grill & Chill
12.2024 - Current
Project Manager
Defined Lines
07.2022 - 12.2024
Shift Leader
RaceTrac
02.2020 - 07.2022
High School Diploma -
Leicester High School