Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Erica Clayborn
Blackduck,MN
Summary
Overview
6
years of professional experience
Work History
Kitichi Landing ResortBlackduck, MN
General Manager
03.2023 - Current
Job overview
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided leadership and support for housekeeping staff.
- Ensured compliance with local health department regulations regarding food safety standards.
Uncruise AdventuresSeattle, WA
Hotel Manager
01.2022 - 03.2023
Job overview
- Ensure all guests have an enjoyable and life changing experience
- Maintained high standards of quality control, hygiene, health and safety.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Assigned duties and monitored performance of all employees on multiple ships.
- Handled guest complaints professionally and efficiently.
The Lighthouse InnChincoteague, VA
Hotel Manager
06.2020 - 02.2022
Job overview
- Website development and acted as liaison between owner and channel managers.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
PoolZoomSan Antonio, TX
Customer Service Manager
01.2018 - 05.2020
Job overview
- Worked closely with vendors and businesses across the country to ensure smooth logistics across the ordering and delivery platform.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Managed and developed e-commerce platform to ensure the website and description of products were accurate.
Education
Deer High School Deer, AR
High School Diploma
05.2007
University Overview
Skills
- Hotel Management (4 years)
- CUSTOMER SERVICE (10 years)
- OFFICE MANAGEMENT (6 years)
- RECEPTIONIST (4 years)
- Staff Supervision
- Operations Management
- Verbal and Written Communication
- Customer Relations
- Team Player
- Social Media Networking
- Guest Experiences
- Hospitality
- Reservations Management
- Travel Coordination
Timeline
General Manager
Kitichi Landing Resort
03.2023 - Current
Hotel Manager
Uncruise Adventures
01.2022 - 03.2023
Hotel Manager
The Lighthouse Inn
06.2020 - 02.2022
Customer Service Manager
PoolZoom
01.2018 - 05.2020
Deer High School
High School Diploma
Volunteer Experience
Volunteer Experience
- Kenya, working in an orphanage
- Peru, working in an animal shelter
- Jamaica, Community development
Volunteer Experience
Volunteer Experience
- Kenya, working in an orphanage
- Peru, working in an animal shelter
- Jamaica, Community development
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