Erica Coit
Oklahoma City
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
Work History
Compliance and Sales Manager
RootMed
02.2022 - 01.2025
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Adhering to state and local regulations, laws, and requirements regarding the cultivation, production , and sale of cannabis products.
- Tracked every movement of the product including cultivation, processing, testing, packaging, and sales.
- Fostered transparency and accountability to prevent illegal activity and enhance consumer trust in the product.
Sales Account Manager
Blooms & Blossom Farms
05.2021 - 01.2022
- Formulated trusted relationships with key accounts.
- Addressed customer questions and concerns regarding products, prices and availability.
- Worked with the grower on cultivation, tending and harvesting the plants.
- Worked closely with customers to organize pop-up events.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Developed and implemented action plans for increased market share.
- Analyzed market data to identify trends and inform strategic decisions.
Inside Account Executive
Renaissance Learning Inc.
09.2019 - 05.2021
- Participated in corporate sales trainings to improve skills set and learn new selling techniques.
- Attended various events, including workshops and trade shows to network with new contacts.
- Developed new business through a variety of prospecting and development techniques, including cold calling and making appointments.
- Work with sales management and outside sales reps to establish "target" accounts in territory.
- Develops sales opportunities and assists in developing the pipeline for future sales activity through daily interactions with customers.
Customer Service Manager
PREP'D
06.2016 - 06.2018
- Met or exceeded revenue objectives by promoting customized healthy meals to customers during service, account and sales follow-up calls
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Took special orders in person, over telephone and though social media, generating thousands in additional revenue every month
- Used communication skills to build and retain new and existing business
SUP Fitness Instructor (Summer Seasonal)
Flat Tide
05.2014 - 09.2017
- Planned and executed effective workouts on a stand-up paddle board
- Designed each class content and delivery methods to match skill levels of all participants and keep student interest high
- Used social media to promote and increase class sign-ups
Customer Service Sales
Advanced Supplements & Nutrition
01.2015 - 06.2016
- Stayed up-to-date on extensive company products and services
- Planned and organized yearly fitness expo
- Established relationships with new and existing vendors
- Ensured effective customer communication to maintain customer satisfaction and loyalty
Education
Bachelor of Science - General Studies
University of Central Oklahoma
Edmond, OK05.2019
Skills
- Building brand awareness
- Customer outreach
- Driving business growth
- Client relationship management
- Negotiations
- Vendor management
- Product and service knowledge
- Relationship building
- CRM software
- Marketing strategy
Timeline
Compliance and Sales Manager
RootMed
02.2022 - 01.2025
Sales Account Manager
Blooms & Blossom Farms
05.2021 - 01.2022
Inside Account Executive
Renaissance Learning Inc.
09.2019 - 05.2021
Customer Service Manager
PREP'D
06.2016 - 06.2018
Customer Service Sales
Advanced Supplements & Nutrition
01.2015 - 06.2016
SUP Fitness Instructor (Summer Seasonal)
Flat Tide
05.2014 - 09.2017
Bachelor of Science - General Studies
University of Central Oklahoma
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