Erica Coito
The Home Depot
Saratoga Springs
21
years of professional experience
Results-driven Retail Leader with 20 years of experience in multi-store leadership and district-level human resources management. Expertise in driving sales, developing high-performing teams, and enhancing operational efficiency in high-volume settings. Known for strategic problem-solving and fostering associate development while thriving in fast-paced environments.
Work History
Store Manager
3 Years 7 Months- Drive sales performance for one of Utah’s top-volume stores generating $65 million annually through strategic leadership and operational excellence.
- Oversee daily operations, staffing, merchandising, and performance management.
- Cultivated customer-first culture that prioritized exceptional service experiences.
- Coached and developed 180 associates and leadership team members, enhancing career growth and driving store success.
- Fostered clear communication among leadership and associates, ensuring alignment and accountability.
- Led the successful opening and development of a new store location from the ground up.
District Human Resources Manager
2 Years- Supported 2,300 associates and leadership teams across 10 stores in implementing HR processes and initiatives, enhancing overall workforce alignment.
- Conducted quarterly talent planning sessions focused on leadership development and succession planning.
- Coached leaders on performance management, associate relations, and leadership behaviors.
- Coached leaders on performance management and associate relations, fostering improved leadership behaviors and team dynamics.
- Conducted store walks to assess talent readiness and ensure development programs effectively addressed associate needs.
Store Manager
4 Years- Managed operations for multiple high-volume retail stores ranging from $40 million to $75 million annually.
- Built strong teams and maintained customer-focused environment to drive customer service excellence.
- Developed and coached teams of 100–180 associates in each location to improve performance, engagement, and operational success.
- Collaborated with leadership teams to enhance communication, execution, and profitability across stores.
- Managed staffing, inventory, merchandising, and operations to ensure effective performance.
Operations Manager
2 Years- Managed daily operational functions to optimize store execution.
- Managed daily operational functions and ensured efficient store execution.
- Motivated and developed associates to enhance team productivity.
- Supported operational planning and inventory processes to maintain store standards.
Specialty Assistant Store Manager
1 Year- Supervised store associates to enhance store performance and ensure operational efficiency.
- Assisted in supervising store associates and supporting overall store performance.
- Helped maintain store metrics, team performance, and operational standards.
- Maintained store metrics and operational standards to support team performance and drive sales.
Additional Leadership Experience
8 Years- Progressed through several leadership roles including:
- Supervised product receiving process to ensure accuracy and efficiency.
- Freight Supervisor
- Front End Supervisor
- Managed freight operations to optimize stock levels and distribution.
- Oversaw night operations to maintain service quality and safety.
- Gained comprehensive knowledge across major store operations and built strong cross-functional relationships to enhance collaboration.
Education
High School Diploma
Skills
Store Operations Management
Sales & Profit Growth
Customer Service Excellence
Inventory & Merchandising Management
Operational Efficiency
Strategic Planning
Team leadership
Talent coaching
HR management
Decision Making
Detail orientation
Attention to Detail
Problem Solving
Relationship building
Timeline
Store Manager
The Home Depot
01.2023 - CurrentRead More
District Human Resources Manager
The Home Depot
01.2021 - 01.2023Read More
Store Manager
The Home Depot
01.2017 - 01.2021Read More
Operations Manager
The Home Depot
01.2015 - 01.2017Read More
Specialty Assistant Store Manager
The Home Depot
01.2015 - 01.2016Read More
Additional Leadership Experience
The Home Depot
01.2006 - 01.2014Read More
Bloomington High
High School Diploma
Read More