Erica Colannino
Middleton in The Villages,USA
Summary
Experienced in providing exceptional customer care and support across various industries, with a track record of exceeding customer expectations. Skilled in managing and leading teams as a bar supervisor, ensuring smooth operations and delivering top-notch service. Strong communication and problem-solving abilities, adept at handling challenging situations with professionalism and efficiency. Committed to delivering outstanding customer experiences and driving business success through exceptional service delivery.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
State Farm
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Utilized CRM systems to accurately track customer interactions and update account information.
Bar Supervisor/ Bartender
Ajs on the Bayou
06.2016 - 10.2024
- Lead bar operations, optimizing workflow, enhancing customer satisfaction, boosting sales.
- Implemented innovative drink menu, establishing venue as local hotspot.
- Streamlined processes, resulting in measurable improvements in efficiency.
- Maintain meticulous inventory control, reducing waste and ensuring cost-effective operations. Implement strict quality standards for drink preparation and service.
- Spearhead themed events and promotions, driving customer engagement and repeat business. Develop signature cocktails that become local favorites.
- Ensure compliance with health and safety regulations, creating a secure environment for staff and patrons. Resolve customer concerns promptly and effectively.
Bartender
Vidorra
10.2018 - 03.2020
- Prepared and served a wide range of beverages, enhancing customer satisfaction and repeat business.
- Managed inventory and supplies, ensuring optimal stock levels and reducing waste.
- Trained and mentored new staff, improving team efficiency and service quality.
- Resolved customer complaints swiftly, maintaining a positive dining experience.
- Created unique drink recipes, increasing sales and customer interest.
- Mixed creative cocktails, fostering vibrant atmosphere. Elevated customer satisfaction through attentive service. Developed innovative drink specials, boosting sales.
- Maintained impeccable cleanliness standards, ensuring compliance with health regulations. Accurately processed payments and managed cash drawer. Memorized extensive drink recipes.
Sales Account Manager
Quill
10.2019 - 02.2020
- Led strategic projects, achieving measurable sales growth through effective planning and execution.
- Implemented data-driven strategies to optimize client acquisition and retention.
- Analyzed market trends to identify opportunities, driving significant revenue increases.
- Drive sales growth through strategic account management, fostering client relationships and identifying new business opportunities. Exceed targets and contribute to company revenue.
- Implement creative sales strategies, leveraging market trends to capture untapped potential. Develop tailored solutions that address client pain points and drive adoption.
Supervisor/ Event Coordinator
Anglers Beachside Restaurant
03.2008 - 06.2016
- Managed event coordination, boosting customer satisfaction and repeat business.
- Supervised staff, optimizing workflow efficiency and cutting operational costs.
- Coordinated 50+ events, ensuring smooth execution and positive client feedback.
- Implemented staff training programs, enhancing team skills and service quality.
- Resolved customer issues promptly, maintaining high service standards and client retention.
- Streamlined event planning processes, leading to a substantial increase in customer satisfaction and repeat business rates.
- Analyzed operational workflows, implementing efficiency measures that resulted in a notable reduction in overall costs.
- Fostered a collaborative team environment, providing mentorship to staff members and optimizing workflow efficiency.
Education
Diploma - undefined
Westlake Village High School
Westlake Village, California01.2008
Skills
- Time Management (Experienced)
- Problem Solving (Experienced)
- Customer Service (Experienced)
- Event Planning (Experienced)
- Health and Safety Compliance (Experienced)
- Client Relationship Management (Experienced)
- Teamwork (Experienced)
- Creativity (Skillful)
- Communication Skills (Expert)
- Leadership Development (Experienced)
References
Maribel Arredondo: Office Manager
352-444-6395
Doug Gilligan: AJs General Manager
850-357-0897
Timeline
Customer Care Representative
State Farm
10.2024 - Current
Sales Account Manager
Quill
10.2019 - 02.2020
Bartender
Vidorra
10.2018 - 03.2020
Bar Supervisor/ Bartender
Ajs on the Bayou
06.2016 - 10.2024
Supervisor/ Event Coordinator
Anglers Beachside Restaurant
03.2008 - 06.2016
Diploma - undefined
Westlake Village High School