Summary
Overview
Work History
Education
Skills
Timeline
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Erica Cole

Miami,FL

Summary

Adaptable and certified educator with over 13 years of experience in education as a teacher, reading specialist, and administrator leadership. My work experience includes leadership positions as server shift leader on Disney Cruise Lines. My high quality customer service to guest in restaurant settings has improved my awareness greatly in our multi cultural communities. My diverse experience in many aspects of professionalism especially in the athletic field has allowed me to hold leadership positions as an college assistant volleyball coach and even personal assistant to NBA All-Star Josh Howard.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Ace Under Surveillance Service
08.2020 - Current
  • Organize and schedule appointments for all employees and conduct proper follow up meetings
  • Assist in the preparation and develop regularly scheduled reports and develop written communication to report to head office.

Server: General Manger- Tanner Chase

Level 6 Restaurant
03.2024 - 05.2024
  • Hosted each guest with a unique dining experience through knowledge of menu, variety of wine list as well as awareness of allergies.
  • Enhanced customer satisfaction by promptly attending to their needs, providing personalized service, as well as maximizing table turnover rates.

Bartender/Server

Grails Miami Sports Bar
04.2023 - 02.2024
  • Prepared and maintained ingredients by following recipes while providing a pleasant experience to customers in a clean and sanitary bar area
  • Coordinates daily supply inventory for the bar and submits orders to supervisor, assists with receipt of deliveries.

Restaurant Server: Cruise Director-Clayton Lyndsay

Disney Cruise Lines
10.2017 - 10.2019
  • Greet Guests, provide assistance and information, explain many of the multi-cultural restaurant promotions, menus, and record menu orders from multiple guest.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Bartender/Server (Flagship) -Premium VIP Service Ticket Sales

American Airlines Arena
06.2014 - 09.2017
  • Produced and responsible for generating sales and conducting advanced customer services by assisting celebrities, season ticket holders, suite, and lodge members during Miami Heat games, events, and concerts
  • Provided prompt service and positive guest experiences through interactions with patrons and prepared specialty cocktails in a fast-paced environment
  • Stocked, prepared, and maintained the bar to include beer, wine, spirits, glassware, ice, and produce.

Server/Bartender

Eddie V’s Prime Seafood
06.2011 - 01.2014
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
  • Enhanced the dining experience by ensuring each guest received immediate, personalized, and professional attention.

Education

Master of Arts in Reading -

Grand Canyon University
06.2023

Master of Arts Teaching English to learners of other Languages -

Grand Canyon University
10.2021

Bachelor of Science in Education, Minor in History -

Winston Salem State University
05.2011

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Menu Memorization
  • High-volume dining

Timeline

Server: General Manger- Tanner Chase

Level 6 Restaurant
03.2024 - 05.2024

Bartender/Server

Grails Miami Sports Bar
04.2023 - 02.2024

Administrative Assistant

Ace Under Surveillance Service
08.2020 - Current

Restaurant Server: Cruise Director-Clayton Lyndsay

Disney Cruise Lines
10.2017 - 10.2019

Bartender/Server (Flagship) -Premium VIP Service Ticket Sales

American Airlines Arena
06.2014 - 09.2017

Server/Bartender

Eddie V’s Prime Seafood
06.2011 - 01.2014

Master of Arts in Reading -

Grand Canyon University

Master of Arts Teaching English to learners of other Languages -

Grand Canyon University

Bachelor of Science in Education, Minor in History -

Winston Salem State University
Erica Cole