Erica Cole
Miami,FL
Summary
Adaptable and certified educator with over 13 years of experience in education as a teacher, reading specialist, and administrator leadership. My work experience includes leadership positions as server shift leader on Disney Cruise Lines. My high quality customer service to guest in restaurant settings has improved my awareness greatly in our multi cultural communities. My diverse experience in many aspects of professionalism especially in the athletic field has allowed me to hold leadership positions as an college assistant volleyball coach and even personal assistant to NBA All-Star Josh Howard.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Ace Under Surveillance Service
08.2020 - Current
- Organize and schedule appointments for all employees and conduct proper follow up meetings
- Assist in the preparation and develop regularly scheduled reports and develop written communication to report to head office.
Server: General Manger- Tanner Chase
Level 6 Restaurant
03.2024 - 05.2024
- Hosted each guest with a unique dining experience through knowledge of menu, variety of wine list as well as awareness of allergies.
- Enhanced customer satisfaction by promptly attending to their needs, providing personalized service, as well as maximizing table turnover rates.
Bartender/Server
Grails Miami Sports Bar
04.2023 - 02.2024
- Prepared and maintained ingredients by following recipes while providing a pleasant experience to customers in a clean and sanitary bar area
- Coordinates daily supply inventory for the bar and submits orders to supervisor, assists with receipt of deliveries.
Restaurant Server: Cruise Director-Clayton Lyndsay
Disney Cruise Lines
10.2017 - 10.2019
- Greet Guests, provide assistance and information, explain many of the multi-cultural restaurant promotions, menus, and record menu orders from multiple guest.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Bartender/Server (Flagship) -Premium VIP Service Ticket Sales
American Airlines Arena
06.2014 - 09.2017
- Produced and responsible for generating sales and conducting advanced customer services by assisting celebrities, season ticket holders, suite, and lodge members during Miami Heat games, events, and concerts
- Provided prompt service and positive guest experiences through interactions with patrons and prepared specialty cocktails in a fast-paced environment
- Stocked, prepared, and maintained the bar to include beer, wine, spirits, glassware, ice, and produce.
Server/Bartender
Eddie V’s Prime Seafood
06.2011 - 01.2014
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Enhanced the dining experience by ensuring each guest received immediate, personalized, and professional attention.
Education
Master of Arts in Reading -
Grand Canyon University
06.2023
Master of Arts Teaching English to learners of other Languages -
Grand Canyon University
10.2021
Bachelor of Science in Education, Minor in History -
Winston Salem State University
05.2011
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Menu Memorization
- High-volume dining
Timeline
Server: General Manger- Tanner Chase
Level 6 Restaurant
03.2024 - 05.2024
Bartender/Server
Grails Miami Sports Bar
04.2023 - 02.2024
Administrative Assistant
Ace Under Surveillance Service
08.2020 - Current
Restaurant Server: Cruise Director-Clayton Lyndsay
Disney Cruise Lines
10.2017 - 10.2019
Bartender/Server (Flagship) -Premium VIP Service Ticket Sales
American Airlines Arena
06.2014 - 09.2017
Server/Bartender
Eddie V’s Prime Seafood
06.2011 - 01.2014
Master of Arts in Reading -
Grand Canyon University
Master of Arts Teaching English to learners of other Languages -
Grand Canyon University
Bachelor of Science in Education, Minor in History -
Winston Salem State University