Erica Coney
Brooklyn Park,MN
Summary
Accomplished Food and Beverage Coordinator with a proven track record at Target, enhancing customer satisfaction and reducing costs through effective labor management and company food and beverage standards. Excelled in fostering team collaboration and leveraging Microsoft Excel for operational efficiency, achieving significant waste reduction and overall profitability. Skilled in driving results through critical thinking and strategic planning.
Overview
8
8
years of professional experience
Work History
Food and Beverage Coordinator
Target
Minneapolis, MN
07.2022 - Current
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics. R
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Strengthened professional relationships through active participation in industry conferences and events.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Enhanced employee morale with recognition programs, fostering a positive work environment that encouraged teamwork.
- Maintained authenticity across all branded content to earn audience trust and ensure the integrity of personal reputation as an influencer.
- Participated in industry conferences, networking opportunities, and workshops to stay up-to-date on emerging trends in influencer marketing techniques.
- Stayed informed about competitors'' strategies and the overall state of the industry, in order to adapt tactics accordingly.
- Reduced the risk of foodborne illnesses through meticulous monitoring and enforcement of sanitary practices.
- Provided expert guidance on regulatory requirements during consultations with facility management teams.
- Increased sales by effectively building rapport and establishing strong relationships with customers.
Food and Beverage Executive
Target
Minneapolis, MN
11.2020 - 07.2022
- Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
- Analyzed sales data to identify trends and areas for improvement in the food and beverage department''s performance metrics.
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
- Established strong relationships with vendors and suppliers, ensuring high-quality products at competitive prices.
- Streamlined operations for increased efficiency and reduced costs through effective management of resources.
- Mentored and developed a strong team of leaders within the F&B department which led to improved staff retention rates.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Produce Specialist
Fresh Thyme Market
Minnesota
07.2016 - 11.2020
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Assisted in training new employees on department procedures, safety protocols, and product knowledge to ensure consistent service levels.
- Enhanced produce quality by implementing proper storage techniques and regular inventory rotation.
- Reduced shrinkage levels by conducting daily inspections for damaged or expired products and promptly removing them from the sales floor.
- Streamlined merchandise replenishment processes with proper stocking techniques that minimized handling time and out-of-stock instances.
- Handled escalated customer concerns professionally, resolving issues effectively in alignment with store policies and procedures.
- Optimized presentation of high-margin specialty products by creating prominent and creatively themed displays to attract customer attention.
- Contributed to a safe work environment through adherence to established safety guidelines during lifting, cutting, and cleaning tasks.
- Achieved cost savings by diligently monitoring spoilage levels and adjusting orders accordingly based on demand patterns and seasonality factors.
- Participated in staff meetings where best practices were shared among team members for continuous improvement of the produce department''s performance.
- Established a welcoming atmosphere for customers by maintaining a clean, well-organized, and visually appealing produce department.
- Ensured compliance with food safety regulations through consistent sanitation practices, temperature monitoring, and proper product handling techniques.
- Facilitated efficient workflow by organizing work areas, ensuring tools and equipment were readily available for team members. Dr
- Maintained accurate inventory records, submitting weekly reports to management for better forecasting and ordering decisions.
- Collaborated with other department leads to execute cross-merchandising strategies for increased sales opportunities.
- Boosted store reputation with consistently fresh and visually appealing produce displays, adhering to company standards.
- Educated customers on the benefits of organic and locally sourced produce, promoting healthier lifestyle choices.
- Fostered positive relationships with vendors to receive priority shipments during peak seasons or when faced with supply constraints.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
Hooksett, NH10.2023
Bachelor of Science - Environmental Law
Kaplan University
Davenport, IA02.2016
Skills
- Scheduling Staff
- Food presentation
- Food Safety Compliance
- Waste Reduction
- Cost Control
- Food and Beverage Operations
- Labor Management
- Customer Service
- Critical Thinking
- Team Collaboration
- Food Safety
- Microsoft Excel
- Work Schedule Creation
- Multi Unit Leader
- Influencer
Timeline
Food and Beverage Coordinator
Target
07.2022 - Current
Food and Beverage Executive
Target
11.2020 - 07.2022
Produce Specialist
Fresh Thyme Market
07.2016 - 11.2020
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Environmental Law
Kaplan University