Years of customer service experience
Open To Work
Erica Contreras
Nampa,ID
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
10
10
Work History
Front Desk Agent
Fairfield Inn by Marriott
Pocatello, Idaho
05.2026 - 07.2026
- Greeted guests and completed check-in and check-out at Fairfield Inn by Marriott.
- Managed reservations, cancellations, and room assignments using a property management system.
- Verified identification, payment methods, and reservation details during guest arrivals.
- Processed payments, posted room charges, and balanced front desk cash drawer.
- Responded to guest inquiries and resolved concerns efficiently, ensuring a positive experience.
- Managed incoming phone calls to assist guests with inquiries, respond to inquiries, and take messages.
- Coordinated guest requests with housekeeping and maintenance teams to ensure timely service delivery.
- Promoted Marriott Bonvoy benefits and supported loyalty program enrollment.
- Prepared shift reports, updated logs, and communicated daily arrivals and departures.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Posted incidental charges to ledgers, manually or by using computers.
Service Advisor
Stone's Hyundai
Pocatello, Idaho
09.2025 - 04.2026
- I consistently earned customer praise and repeat requests by quickly mastering the Service Advisor role, efficiently managing scheduling, accurately completing repair orders, and full follow through while supporting both customers and technicians to ensure a timely service.
- Greeted customers, documented vehicle concerns, and created repair orders to ensure a thorough service process.
- Coordinated service appointments to streamline customer visits and enhance workflow. and managed workflow to optimize service efficiency.
- Scheduled service appointments and managed workflow efficiently.
- Served as liaison between customers and technicians, facilitating clear communication and ensuring timely repairs.
Administrative Clerk
Superior Solutions
Boise, Idaho
06.2023 - 10.2023
- A detail-oriented Administrative Clerk with experience managing record, processing documents, scheduling, and providing efficient clerical and administrative support to ensure smooth daily operations.
- Delivered messages between departments to facilitate communication. and ran errands to support daily office operations.
- Oversaw inventory management and procurement of office supplies and services to maintain operational efficiency
- Operated office equipment and documented information using Microsoft Word, Excel, and Intuit Books
- Utilized office equipment and documented information using Microsoft Word, Excel, and Intuit Books to support administrative tasks
Education
Associates - Business Administration
Strayer University
Pocatello, IdahoSkills
- Reservation Management
- Guest Check-In Process
- Customer Issue Resolution
- Guest Service Recommendations
- High Quality Service
- Multi-tasking In High-Volume Environments
- Professional Phone & In Person Communication
- Fast Learner / Process Adaptability
- CSI improvement
- Quality Assurance
- Guest Follow-Up Calls
- Customer relationship
Personal Information
Title: Service Advisor / Office Administration
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Nampa, ID
Open to relocation: No
Timeline
Front Desk Agent
Fairfield Inn by Marriott
05.2026 - 07.2026
Service Advisor
Stone's Hyundai
09.2025 - 04.2026
Administrative Clerk
Superior Solutions
06.2023 - 10.2023
Associates - Business Administration
Strayer University