Summary
Work History
Education
Skills
Websites
Timeline
Generic

Erica Creel

Mobile,Al

Summary

Professional and customer-focused Front End Supervisor with experience leading retail operations, coaching associates, resolving customer concerns, and ensuring efficient daily operations. Strong background in customer service with a proven ability to build positive relationships, solve problems, and deliver excellent service in fast-paced environments. Skilled in team leadership, cash handling, conflict resolution, multitasking, and maintaining high standards of accuracy and professionalism. Dedicated to creating a positive customer experience while supporting team success and achieving business goals.

Work History

Front End Supervisor

Walmart
02.2026 - Current
  • Supervise and support associates during daily store operations to ensure excellent customer service and productivity.
  • Assist with opening and closing procedures, cash handling, and maintaining operational standards
  • Lead team huddles to communicate goals, priorities, and customer service expectations.
  • Resolve customer concerns professionally while maintaining a positive shopping experience
  • Train and coach new associates on company procedures, safety practices, and customer interactions.
  • Monitor performance metrics and help drive improvement in sales, customer satisfaction, and efficiency
  • Maintain compliance with company policies, safety standards, and inventory procedures.

Dispatcher/Office Assistant

Door Specialist LLC
Mobile, Al
04.2025 - 12.2025
  • Answered and routed high-volume incoming calls in a professional and courteous manner
  • Scheduled service jobs and coordinated technicians daily routes
  • Communicated job details, changes, and updates between customers and field staff
  • Handled customer inquires, complaints and service request
  • Sent and managed professional emails with customers and internal staff
  • Maintained organized filing systems
  • Entered job details, customer information, and service records accurately
  • Contacted customers regarding balances in a professional and respectful manner on outstanding invoices

Customer Service Representative

Ritz Safety
Theodore, Al
07.2024 - 03.2025
  • Provided exceptional customer service by assisting clients with product inquires, orders, and returns, ensuring a seamless purchasing experience.
  • Processed orders efficiently using Prophet21 system, maintaining accuracy and timely fulfillment
  • Managed inbound and outbound calls, emails, and in person interactions to support customer needs and resolve issues promptly.
  • Maintained up-to-date knowledge of safety equipment and regulations to guide customers in selecting appropriate products.
  • Collaborated with the sales and warehouse teams to ensure accurate order processing and timely deliveries.
  • Handled customer complaints with professionalism, finding effective solutions to maintain high customer satisfaction.
  • Assisted in conducting annual inventory counts, ensuring accuracy and proper stock reconciliation.
  • Merchandised the showroom to create an organized and visually appealing shopping experience, enhancing product visibility and driving sales.

Cashier/Shift Lead

Walgreens
Mobile, Al
06.2017 - 07.2024
  • Supervised daily store operations, ensuring efficiency and adherence to company policies.
  • Led and motivated team members to provide excellent customer service and meet sales goals.
  • Handled cash and credit card payments and returned receipts, change and payments cards to customers.
  • Resolved customer concerns quickly and professionally to enhance customer satisfaction.
  • Assisted in inventory, restocking and maintaining store organization.
  • Trained and mentored new employees, ensuring team readiness and productivity.
  • Executed store resets and planograms to ensure accurate product placement and merchandising compliance.
  • Received Pharmacy Technician Certification- Assist Pharmacist in filling prescriptions, answering customers questions and concerns. Provided update to customer database with specific information pertaining to each customer to meet state requirements.

Process Assistant

Amazon
Theodore, Al
11.2017 - 01.2024
  • Maintained productivity and quality standards in a fast-paced, high-volume environment.
  • Followed safety protocols and workplace procedures to maintain a secure work environment.
  • Collaborated with team members to meet daily quotas and shipping deadlines.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Packed and labeled merchandise to prepare for loading and shipments to customers.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Prepared inventory for shipment by attached tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Trained team member associates and monitored performance on day to day operations.
  • Promoted to leadership position in recognition of strong work ethic and ability to demonstrate exceptional customer service and leadership.

Education

Diploma - undefined

Northway Christian Academy
05.2002

Skills

  • Problem resolution
  • Organization
  • Process improvement
  • Communications
  • Customer Service
  • Leadership
  • Business operations
  • Team building
  • Team Management
  • Collection & Payment Follow-Up

Websites

Timeline

Front End Supervisor

Walmart
02.2026 - Current

Dispatcher/Office Assistant

Door Specialist LLC
04.2025 - 12.2025

Customer Service Representative

Ritz Safety
07.2024 - 03.2025

Process Assistant

Amazon
11.2017 - 01.2024

Cashier/Shift Lead

Walgreens
06.2017 - 07.2024

Diploma - undefined

Northway Christian Academy

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Erica Creel