Matthew McClain
Bristol,VA
Summary
Dedicated Front End Supervisor known for effective team leadership and time management skills. Experienced in training new staff and resolving customer issues, with a focus on driving operational efficiency and ensuring accuracy in cash handling.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Kroger
Bristol, VA
10.2023 - Current
- Supervised daily operations and staff to optimize workflow and ensure seamless customer service.
- Trained new employees on customer service techniques and operational procedures to enhance service quality.
- Resolved customer complaints effectively to enhance overall shopping experience.
- Trained new employees in customer service techniques and store policies.
- Monitored cash drawers in checkouts to ensure cash availability and accuracy during transactions.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Cashier
McDonald's
Bristol, VA
09.2022 - 08.2023
- Operated cash register, processed payments by cash, check, credit card, gift card, or automatic debit with accuracy.
- Processed customer transactions on cash register, ensuring quick and accurate service.
- Assisted customers in selecting products and resolved inquiries to enhance shopping experience.
Education
Bachelors - Accounting
Rochester Institute of Technology
Rochester, New York, NY05-2028
High School Diploma -
Virginia High School
Bristol, VA05-2025
Certificate of General Studies -
Virginia Highlands Community College
Abingdon, VA05-2025
Skills
- Accounting principles
- Financial analysis
- Customer service
- Employee training
- Team leadership
- Cash handling
- Time management
- Problem resolution
- Bookkeeping
Timeline
Front End Supervisor
Kroger
10.2023 - Current
Cashier
McDonald's
09.2022 - 08.2023
Bachelors - Accounting
Rochester Institute of Technology
High School Diploma -
Virginia High School
Certificate of General Studies -
Virginia Highlands Community College