ERICA DAVIS
CASSELBERRY,US
Summary
Healthcare professional with 8+ years of experience supporting patients and healthcare teams in medical office, care coordination, and administrative roles. Experienced in patient scheduling, insurance verification, prior authorization, medical records, EHR systems, patient communication, and clinical support. Known for being dependable, patient-focused, and comfortable handling a busy workload while maintaining accuracy and confidentiality. Strong communicator who enjoys helping patients understand the next steps in their care and making sure their questions and concerns are addressed.
Overview
8
8
years of professional experience
Work History
Access Center Representative III
Advent Health Corporate
Altamonte Springs , FL
02.2025 - Current
- Speak with patients and members by phone to help with appointments, billing questions, patient portal support, and general healthcare needs.
- Welcome and assist more than 100 patients each week while verifying and updating demographic, insurance, and billing information.
- Schedule and confirm approximately 200 appointments each month using Epic and help patients understand appointment details and follow-up instructions.
- Document patient and member interactions accurately while following HIPAA and organizational privacy requirements.
- Work with patients, providers, and internal departments to help resolve questions and direct concerns to the appropriate resource.
- Balance multiple priorities throughout the day while maintaining attention to detail and providing a positive patient experience.
Medical Office Assistant
Caya Health
Lake Mary, FL
01.2024 - 02.2025
- Supported daily medical office operations and helped keep patient care and administrative tasks organized and running smoothly.
- Assisted with prior authorization processes, including reviewing information, coordinating required documentation, and communicating with appropriate parties regarding authorization needs and status.
- Assisted with prescription refill requests and medical coding while maintaining accurate patient and clinical information.
- Worked with healthcare providers to prepare After Visit Summaries and ensure patients had clear information following their appointments.
- Performed EKGs and phlebotomy procedures accurately and professionally while helping patients feel comfortable during clinical procedures.
- Conducted TMS treatment sessions while following established procedures and providing patients with a supportive and professional experience.
- Maintained patient records and handled confidential health information in accordance with HIPAA and office policies.
- Helped identify administrative issues and worked with the healthcare team to keep patient care moving efficiently.
Front and Back Office Lead Medical Assistant
Optum
Longwood, FL
10.2018 - 12.2023
- Supported both the front office and clinical sides of the practice, helping patients move smoothly through their appointments.
- Managed patient records, insurance information, scheduling, and other administrative responsibilities while maintaining accuracy and confidentiality.
- Assisted with medical procedures and routine clinical tasks as part of the medical assistant role.
- Served as a resource for new team members by helping with training and day-to-day questions.
- Communicated with patients and healthcare professionals to coordinate care and address questions or concerns.
- Helped maintain an organized clinic environment while balancing patient needs, administrative responsibilities, and changing priorities.
- Worked closely with the healthcare team to support efficient daily operations and quality patient care.
Education
DIPLOMA IN MEDICAL ASSISTANT -
Southern Technical College
Auburndale, FL01-2017
Some College (No Degree) - Medical Coding And Billing Specialist
Advent Health University
Orlando, FL08-2026
Skills
- Proficiency in Microsoft Office, Five9, Windows, Epic, and Athena
- Customer service and scheduling
- Medical scribing and data entry
- Insurance verification
- Medical coding
- Phlebotomy and vital signs
- Transcranial magnetic stimulation (TMS)
- Leadership abilities
- Prior authorization Specialist
Timeline
Access Center Representative III
Advent Health Corporate
02.2025 - Current
Medical Office Assistant
Caya Health
01.2024 - 02.2025
Front and Back Office Lead Medical Assistant
Optum
10.2018 - 12.2023
DIPLOMA IN MEDICAL ASSISTANT -
Southern Technical College
Some College (No Degree) - Medical Coding And Billing Specialist
Advent Health University