Erica De La Rosa
Denton,Tx
Summary
Motivated optical supervisor with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Outgoing, focused and hardworking team member knowledgeable in selling optical products.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optical Supervisor
Warby Parker
08.2022 - Current
- Supervised and managed advisors using feedback and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Apprentice Optician
Warby Parker
08.2021 - Current
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Education
Associate of Arts - Cognitive Psychology
Collin College
Frisco, TXHigh School Diploma -
Heritage High School
Frisco, TX2019
Skills
- Customer service experience
- Sales experience
- Coaching and mentoring
- Brand awareness
- Sales training
Certification
- Certified Optician
Timeline
Optical Supervisor
Warby Parker
08.2022 - Current
Apprentice Optician
Warby Parker
08.2021 - Current
Associate of Arts - Cognitive Psychology
Collin College
High School Diploma -
Heritage High School
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