Erica Dormoh
Newark,DE
Summary
As a valued member of the team at Dessert by Dana, I developed a strong proficiency in customer service and cash handling, consistently providing exceptional experiences that drove customer loyalty and satisfaction. My attention to detail and organizational expertise ensured precise financial transactions and a well-maintained store environment. By cultivating strong relationships with my colleagues, I contributed to a collaborative team dynamic, efficient visual merchandising, and a positive work environment, showcasing my strong work ethic, integrity, and innovative thinking. Through my contributions, I made a significant impact on the store’s success and developed valuable skills in customer service, teamwork, and operational efficiency
Overview
1
1
year of professional experience
Work History
Cashier
Dessert by Dana
08.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Set up new sales displays each week with fresh merchandise.
Education
12th Grade - Marketing
Mot Charter High School
Middletown, DESkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Order Taking
- Cash register systems
- Payment Processing
- Product Knowledge
- Payment Collection
- Order Packaging
- Sales Techniques Mastery
- Active Listening
- Team Collaboration
- Creative Thinking
- Relationship Building
Timeline
Cashier
Dessert by Dana
08.2022 - 02.2023
12th Grade - Marketing
Mot Charter High School
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