ERICA DURAN

• Provide professional, personable service in a busy restaurant and bar environment.

• Build strong guest relationships while delivering efficient, accurate service during high-volume shifts.

• Process cash and credit card payments accurately and maintain attention to detail.

• Run food, seat guests, answer phones, and prepare and package takeout orders.

• Step into different areas of the restaurant to keep service moving smoothly and support the team.

• Provided full-service bartending in a busy, high-volume bar environment.
• Prepared classic and specialty cocktails, shots, beer, wine, and other alcoholic beverages.
• Highly efficient working service bar for servers, prioritizing tickets and keeping drinks moving accurately during busy shifts.
• Managed beer taps, bar preparation, garnishes, and inventory to ensure efficient daily operations.
• Opened and closed the bar and restaurant and completed required responsibilities.
• Performed end-of-night cash handling and processed transactions using Square POS
• Trained new employees on procedures and service expectations to enhance team performance.
• Handled multiple tasks efficiently while remaining calm, organized, and focused on excellent guest service.

• Greeted guests warmly and provided attentive, personalized service.

• Offered and suggested food and beverage selections based on guest preferences.

• Followed recipes and prepared cocktails, wine, and beer quickly and accurately.

• Maintained a clean, organized, fully stocked bar throughout each shift.

• Processed cash and credit card payments while accurately managing all open tabs.

• Created a fun, welcoming atmosphere that encouraged guests to return.

• Checked IDs carefully to verify legal drinking age and responsible alcohol service.

• Engaged with all customers, built strong clientele, and developed lasting guest relationships.

• Demonstrated leadership skills while supporting coworkers and keeping service running smoothly.