ERICA EVANS
Wayne,WV
Summary
Dynamic office assistant with a proven track record at Wayne DOHS, excelling in data entry and customer service. Recognized for enhancing operational efficiency and fostering a collaborative environment. Strong problem solver with a positive attitude, adept at managing documentation and ensuring confidentiality in sensitive tasks.
Overview
9
9
years of professional experience
Work History
Office Assistant 2
Wayne DOHS
Wayne, WV
02.2025 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Office Assistant
Midland Insurance
Barboursville, WV
03.2023 - 02.2025
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Hairstylist
Sport Clips
Barboursville, WV
03.2019 - 08.2023
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Waitress/Waitress Trainer
Cheddars Restaurant
Ashland, KY
01.2017 - 03.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
No Degree - Elementary Education
Ohio University
Athens, Ohio, OHCosmetology License - Cosmetology
Huntington School of Beauty Culture
Huntington, WV06-2013
No Degree - Dental Assistant
Huntington Junior College
HuntingtonSkills
- Data entry
- Customer service
- Multi-line phone proficiency
- Office administration
- Administrative support
- Documentation and reporting
- Digital file management
- File maintenance
- Strong problem solver
- Appointment scheduling
- Positive attitude
- Organizing and categorizing
- Document management
Timeline
Office Assistant 2
Wayne DOHS
02.2025 - Current
Office Assistant
Midland Insurance
03.2023 - 02.2025
Hairstylist
Sport Clips
03.2019 - 08.2023
Waitress/Waitress Trainer
Cheddars Restaurant
01.2017 - 03.2020
No Degree - Elementary Education
Ohio University
Cosmetology License - Cosmetology
Huntington School of Beauty Culture
No Degree - Dental Assistant
Huntington Junior College