Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Favor

Gwynn Oak,MD

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

19
19
years of professional experience

Work History

Operations Specialist

HomeCare Maryland, LLC
Owings Mills, MD
03.2014 - Current
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements
  • Worked to get outstanding MD orders signed for Medicare billing.
  • Distribute PPE supplies, maintain all medical equipment/lab supplies-cost effective ordering for all branches
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Support clinical managers, nursing & therapy clinicians as well as interact with patients, hospitals and facilities
  • Developed and updated tracking spreadsheets using Excel and Teams.

Business Owner

Erica's Hair And Nail Salon
Brooklyn, NY
06.2011 - 02.2014

managed daily operations of full service hair and nail salon business in New York with ten employees. Maintained equipment/supplies, hired, trainied, ensured coverage, maintained inventory, resolved disputes while maintaining health regulations.

Business Office Specialist

Amedisys Home Health
Westminster, MD
02.2008 - 05.2011

Maintain scheduling for patients/clinicians. Audited ensuring all paperwork completed/properly reported.

Take daily referrals. Insurance precertifications, Order supplies/Inventory. Process patient paperwork for physicians orders/care plans.

Assisted Living Coordinator

Sunrise Senior Living
Pikesville, MD
07.2003 - 10.2008
  • Managed 100 employees caring for residents.
  • Evaluated team performance and care quality.
  • Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
  • Ordered supplies according to budget limitations and expected use levels.

Education

Community Health Services

York College
Queens, NY

Skills

  • Resource Planning and Scheduling
  • Organization and Time Management
  • Interpersonal Communication
  • Problem-Solving
  • Financial administration
  • Customer Relations

Timeline

Operations Specialist

HomeCare Maryland, LLC
03.2014 - Current

Business Owner

Erica's Hair And Nail Salon
06.2011 - 02.2014

Business Office Specialist

Amedisys Home Health
02.2008 - 05.2011

Assisted Living Coordinator

Sunrise Senior Living
07.2003 - 10.2008

Community Health Services

York College
Erica Favor